Background information about the job or company (e.g., role context, company overview)

The Area Manager is responsible for leading and coordinating a strong operations team that meets contractual obligations and client satisfaction in line with the company policy. The position will foster team unity and motivation while working towards business retention, new business development and client satisfaction through effective and regular client liaison, contract KPI adherence and incident investigations management. The area manager’s focus is on driving service quality in their area. This role requires strong leadership, problem-solving skills, and the ability to effectively manage a team of security personnel. The Area Manager plays a critical role in ensuring the delivery of high-quality security services, maintaining client satisfaction, and driving operational excellence.

Responsibilities or duties

1. Operational Management:

• Oversee the day-to-day operations within the designated area, ensuring adherence to company policies, procedures, and industry standards.
• Monitor the performance of security personnel, ensuring customer service excellence and taking corrective actions as needed.
• Manage area operations ensuring that field operations are carried out professionally and in accordance with the policy to uphold standards that will ensure acceptable service level above the contractual obligations.

2. Team Leadership:

• Provide leadership and guidance to the area operations team primarily with the Area Coordinator and Branch Administrator supervisors and officers fostering a positive work environment and promoting professional development.
• Set clear expectations, conduct regular performance evaluations, and provide coaching and mentoring when necessary.

3. Client Relationship Management:

• Establish and maintain strong relationships with clients acting as the main point of contact for operational matters.
• Conduct regular meetings to understand their security needs, address concerns, and ensure client satisfaction.
• Collaborate with the sales team to identify opportunities for upselling or expanding services.
• Complete the Client Visit Form daily as per the country Head of Security Operations KPIs; track corrective actions to conclusion with regular feedback to the client, Head of Guarding, supervisors, and site security officers.

4. Training and Development:

• Coordinate and facilitate training programs for security personnel ensuring that they possess the necessary skills and knowledge to perform their duties effectively.
• Stay updated on industry trends and best practices, implementing continuous improvement initiatives to enhance operational efficiency and effectiveness.
• Where required, deliver appropriate courses in support of the training department.

5. Resource Management and Planning:

• Optimize resource allocation including personnel, equipment, and technology to meet operational demands.
• Collaborate with the logistics department to ensure timely deployment of security personnel and necessary equipment to client sites.
• Deploy security officers who meet the requisite criteria and properly select in concert with the Area Coordinator appropriate security personnel for the assignment.
• Oversee, guide, and plan daily and for all weekend activities all deployments in their area of operation.

Qualifications or requirements (e.g., education, skills)

1. Educational Background:

• Bachelor's degree in a relevant field or equivalent experience; additional certifications in security management or related fields are a plus.

2. Professional Experience:

• Minimum five (5) years operational experience as an Area Coordinator, Senior Controller, Project Manager, or other relevant operations experience within a security organization.
• Proven experience in security operations management or a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Sound knowledge of security industry regulations, procedures, and best practices.
• Ability to analyze data, identify trends, and make informed decisions.
• Proficient in using technology such as security management systems and incident reporting software.
• Demonstrated problem-solving and decision-making abilities.
• Familiarity with budget management and financial principles.

3. Technical Skills and Knowledge:

• Professional certification in security management and GW management Training Course.
• Computer literate and training in VHF Radio operation and Voice Procedure.
• Conversant with the country Labour Laws and by extension the constitution that govern other areas of the business.

• Oversee the day-to-day operations within the designated area, ensuring adherence to company policies, procedures, and industry standards.
• Monitor the performance of security personnel, ensuring customer service excellence and taking corrective actions as needed.
• Manage area operations ensuring that field operations are carried out professionally and in accordance with the policy to uphold standards that will ensure acceptable service level above the contractual obligations.
• Provide leadership and guidance to the area operations team primarily with the Area Coordinator and Branch Administrator supervisors and officers fostering a positive work environment and promoting professional development.
• Set clear expectations, conduct regular performance evaluations, and provide coaching and mentoring when necessary.
• Establish and maintain strong relationships with clients acting as the main point of contact for operational matters.
• Conduct regular meetings to understand their security needs, address concerns, and ensure client satisfaction.
• Collaborate with the sales team to identify opportunities for upselling or expanding services.
• Complete the Client Visit Form daily as per the country Head of Security Operations KPIs; track corrective actions to conclusion with regular feedback to the client, Head of Guarding, supervisors, and site security officers.
• Coordinate and facilitate training programs for security personnel ensuring that they possess the necessary skills and knowledge to perform their duties effectively.
• Stay updated on industry trends and best practices, implementing continuous improvement initiatives to enhance operational efficiency and effectiveness.
• Where required, deliver appropriate courses in support of the training department.
• Optimize resource allocation including personnel, equipment, and technology to meet operational demands.
• Collaborate with the logistics department to ensure timely deployment of security personnel and necessary equipment to client sites.
• Deploy security officers who meet the requisite criteria and properly select in concert with the Area Coordinator appropriate security personnel for the assignment.
• Oversee, guide, and plan daily and for all weekend activities all deployments in their area of operation.

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Sound knowledge of security industry regulations, procedures, and best practices.
• Ability to analyze data, identify trends, and make informed decisions.
• Proficient in using technology such as security management systems and incident reporting software.
• Demonstrated problem-solving and decision-making abilities.
• Familiarity with budget management and financial principles.
• Computer literate and training in VHF Radio operation and Voice Procedure.
• Conversant with the country Labour Laws and by extension the constitution that govern other areas of the business.

• Bachelor's degree in a relevant field or equivalent experience; additional certifications in security management or related fields are a plus.
• Minimum five (5) years operational experience as an Area Coordinator, Senior Controller, Project Manager, or other relevant operations experience within a security organization.
• Proven experience in security operations management or a similar role.
• Professional certification in security management and GW management Training Course.