JOB VACANCY: SERVICE ADVISOR

Tsapo Industries Zambia Limited is a leading player in the Zambian motor industry, specializing in the sales and after-sales support of FAW Trucks, SINO Trucks, Ashok Leyland Trucks & Buses, Lovol Construction & Mining Equipment, and Golden Dragon Buses. We also provide genuine spare parts and professional workshop services for all types of commercial and passenger vehicles.

We are seeking a dynamic, customer-focused, and technically competent individual to join our team as a Service Advisor.

Position: Service Advisor

Location: Kitwe (1) and Lusaka (1) Zambia

Key Responsibilities

• Receive customers and accurately assess their vehicle service and repair requirements.
• Prepare job cards, service estimates, and repair quotations.
• Coordinate vehicle inspections and communicate repair requirements to workshop technicians.
• Monitor repair progress and provide customers with regular updates.
• Promote workshop services, genuine spare parts, and maintenance packages to customers.
• Ensure high levels of customer satisfaction through professional service delivery.
• Liaise with the Parts Department to ensure timely availability of required spare parts.
• Follow up with customers after service completion to ensure satisfaction and encourage repeat business.
• Resolve customer complaints professionally and efficiently.
• Maintain accurate service records and prepare periodic service reports.
• Support business development initiatives aimed at increasing workshop revenue and customer retention.

Minimum Qualifications & Experience

• Diploma or Bachelor's Degree in Mechanical Engineering, Automotive Engineering, Motor Vehicle Mechanics, or a related field.
• Qualification in Sales and Marketing will be an added advantage.
• Minimum of 3 years' experience in the motor industry, preferably in a Service Advisor, Workshop Service Reception, or Customer Service role.
• Sound knowledge of commercial vehicles, trucks, buses, construction equipment, and vehicle maintenance procedures.
• Good understanding of vehicle diagnostics and workshop operations.
• Experience in customer relationship management and after-sales service.

Required Skills & Competencies

• Strong technical knowledge of motor vehicles.
• Excellent communication and interpersonal skills.
• Proven sales and marketing abilities.
• Customer-focused with strong problem-solving skills.
• Good computer literacy, including Microsoft Office applications.
• Ability to work under pressure and manage multiple customer requests.
• High level of integrity, professionalism, and attention to detail.
• Valid driver's licence will be an added advantage.

What We Offer

• Competitive remuneration package.
• Opportunity to work with leading automotive and equipment brands.
• Professional development and career growth opportunities.
• Dynamic and supportive working environment.

• Receive customers and accurately assess their vehicle service and repair requirements.
• Prepare job cards, service estimates, and repair quotations.
• Coordinate vehicle inspections and communicate repair requirements to workshop technicians.
• Monitor repair progress and provide customers with regular updates.
• Promote workshop services, genuine spare parts, and maintenance packages to customers.
• Ensure high levels of customer satisfaction through professional service delivery.
• Liaise with the Parts Department to ensure timely availability of required spare parts.
• Follow up with customers after service completion to ensure satisfaction and encourage repeat business.
• Resolve customer complaints professionally and efficiently.
• Maintain accurate service records and prepare periodic service reports.
• Support business development initiatives aimed at increasing workshop revenue and customer retention.

• Strong technical knowledge of motor vehicles.
• Excellent communication and interpersonal skills.
• Proven sales and marketing abilities.
• Customer-focused with strong problem-solving skills.
• Good computer literacy, including Microsoft Office applications.
• Ability to work under pressure and manage multiple customer requests.
• High level of integrity, professionalism, and attention to detail.
• Valid driver's licence will be an added advantage.

• Diploma or Bachelor's Degree in Mechanical Engineering, Automotive Engineering, Motor Vehicle Mechanics, or a related field.
• Qualification in Sales and Marketing will be an added advantage.
• Minimum of 3 years' experience in the motor industry, preferably in a Service Advisor, Workshop Service Reception, or Customer Service role.
• Sound knowledge of commercial vehicles, trucks, buses, construction equipment, and vehicle maintenance procedures.
• Good understanding of vehicle diagnostics and workshop operations.
• Experience in customer relationship management and after-sales service.