Job Description

To validate foreign currency cheque transactions as well as processing and validating swift inflows and outflow transactions, ensure reports are generated for submission

Newspapers

• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work
• Drive sales across product and campaign initiatives to exceed set targets
• Adhere to Organisational values and service standards and interact with and communicate with customers accordingly
• Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
• Meet set turnaround times while ensuring own availability, reliability and accuracy
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
• Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
• Provide timeous reports on operations, performance and audit findings
• Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability Investigate new ways to optimise processes
• Flag opportunities to migrate to platform and supports the use of technology in process and system improvements
• Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality
• Execute own work in accordance with the organisational values and code of ethics
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
• Identify and escalate risk as normal part of work
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs Assist with retaining or signing unbanked customer base with a view to improving and increasing profitability
• Maximize the sales by selling packaged financial solutions to clients
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets
• Maximise cross-selling opportunities
• Drive adoption of digital and other self-service options across client base
• Manage team delivery against goals in the area of responsibility
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
• Ensure skills are transferred in specific functions
• Ensure conflict resolution and respond to any complaints or concerns
• Set relevant stretch goals for team and motivate achievement
• Contribute to teamwork and inclusivity by working together to achieve team goals Value individual contributions and respects diversity in the team
• Share information and knowledge that benefits the team
• Seek out regular performance feedback and put actions in place to improve and enhance performance
• Identify activities to address own development gaps
• Create own personal development plan and review plan with team leader or manager
• Understand which competencies and skills are required to be mastered to ensure personal development and performance
• Keep abreast of learning opportunities, changing products and trends

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

• Validate foreign currency cheque transactions
• Process and validate swift inflows and outflow transactions
• Generate reports for submission
• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work
• Drive sales across product and campaign initiatives to exceed set targets
• Adhere to Organisational values and service standards and interact with and communicate with customers accordingly
• Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
• Meet set turnaround times while ensuring own availability, reliability and accuracy
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
• Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
• Provide timeous reports on operations, performance and audit findings
• Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability
• Investigate new ways to optimise processes
• Flag opportunities to migrate to platform and supports the use of technology in process and system improvements
• Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality
• Execute own work in accordance with the organisational values and code of ethics
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
• Identify and escalate risk as normal part of work
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs
• Assist with retaining or signing unbanked customer base with a view to improving and increasing profitability
• Maximize the sales by selling packaged financial solutions to clients
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets
• Maximise cross-selling opportunities
• Drive adoption of digital and other self-service options across client base
• Manage team delivery against goals in the area of responsibility
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
• Ensure skills are transferred in specific functions
• Ensure conflict resolution and respond to any complaints or concerns
• Set relevant stretch goals for team and motivate achievement
• Contribute to teamwork and inclusivity by working together to achieve team goals
• Value individual contributions and respects diversity in the team
• Share information and knowledge that benefits the team
• Seek out regular performance feedback and put actions in place to improve and enhance performance
• Identify activities to address own development gaps
• Create own personal development plan and review plan with team leader or manager
• Understand which competencies and skills are required to be mastered to ensure personal development and performance
• Keep abreast of learning opportunities, changing products and trends