Job Purpose

Reporting to the Commercial Services Officer, the zonal supervisor will plan, coordinate and manage the operations of the zones in their respective district.

Qualifications and Experience

• Grade (12) Certificate with five O levels including English and Mathematics
• Diploma in Water Engineering, Business Studies, Social Sciences or its equivalent from a recognized University. A Degree will be an added advantage
• Minimum 3 years work experience in a similar role.
• Membership to a Professional Body is not a Must but is desirable.
• Preferred Age Limit: Not older than 45 Years Next Birthday

Other Desirable Competencies / Skills / Attributes:

• Excellent Strategic/Business planning skills
• Highly developed leadership qualities
• Excellent supervisory skills
• Excellent Oral and written communications skills
• Good command of ICT literate
• Outstanding interpersonal skills
• Result-oriented, organized and focused
• Honest and reliable with high moral strength
• Proven integrity, professionalism, accountability and innovation

Benefits

N/A

NOTE:

Luapula Water Supply and Sanitation Company Limited (LpWSC) is an Equal Opportunity Employer and does not discriminate in its selection and recruitment practices on the basis of race, tribe, color, religion, gender, political affiliation, marital status, disability, membership in an employee organization, or other non-merit factors.

• Develop and implement zonal plans and strategies to ensure supply of quality water and sanitation services in the zone.
• Plans monitors and controls the zonal operations and water productions against set targets
• Ensure compliance with regulatory requirements and industry standards for water quality and safety.
• Troubleshoot technical issues and provide solutions to minimize service disruptions in the zone.
• Ensure that maintenance works and repairs in the zone areas are carried out on the water supply and sewer networks according to the maintenance schedule
• Conduct regular audits and inspections to identify areas of leakage and loss.
• Develop and implement strategies to reduce NRW within the zone.
• Oversee the metering, billing and revenue collection process, ensuring that it is carried out as planned in order to achieve or exceed zonal targets
• Identify and pursue opportunities to increase revenue and improve customer satisfaction within the zone.
• Ensure that customer complaints are addressed promptly and resolved efficiently.
• Develop and manage the zonal budget to ensure alignment with company objectives
• Identify areas for cost savings and implement initiatives to reduce expenses.
• Manage and supervise subordinates to ensure high-performance standards.
• Conduct performance evaluations and provide feedback for improvement.
• Prepare and submit regular reports on zonal performance, including technical, commercial, and financial metrics.
• Ensure that all reporting requirements are met, including regulatory and internal reporting.

• Excellent Strategic/Business planning skills
• Highly developed leadership qualities
• Excellent supervisory skills
• Excellent Oral and written communications skills
• Good command of ICT literate
• Outstanding interpersonal skills
• Result-oriented, organized and focused
• Honest and reliable with high moral strength
• Proven integrity, professionalism, accountability and innovation

• Grade (12) Certificate with five O levels including English and Mathematics
• Diploma in Water Engineering, Business Studies, Social Sciences or its equivalent from a recognized University. A Degree will be an added advantage
• Minimum 3 years work experience in a similar role.
• Membership to a Professional Body is not a Must but is desirable.
• Preferred Age Limit: Not older than 45 Years Next Birthday