Job Purpose

To ensure effective and efficient booking and scheduling of both valuation and tracker fitment services, while maintaining high standards of customer service and operational coordination.

Main Responsibilities

• Capture and schedule all valuation orders, tracker fitment orders, and de-installation orders.
• Liaise with IT Support in case of system failures or technical challenges.
• Coordinate with valuers and technical teams for field assignments.
• Preparation and processing of valuation and tracking job data to the technical team.
• Provide consistent and timely updates to customers on the status of their bookings.
• Ensure adherence to all company procedures and service standards.
• Make necessary follow-ups on pending or exceptional cases to ensure closure.
• Liaise with the accounts department on matters of invoicing and fee collections

Education & Competencies and Skills

• Degree or Diploma in relevant Arts and Science.
• Good team player.
• Excellent organizational, management, and interpersonal skills.
• Good decision-making and problem-solving skills.
• Integrity and reliability.
• Excellent customer service skills and communication skills

• Capture and schedule all valuation orders, tracker fitment orders, and de-installation orders.
• Liaise with IT Support in case of system failures or technical challenges.
• Coordinate with valuers and technical teams for field assignments.
• Preparation and processing of valuation and tracking job data to the technical team.
• Provide consistent and timely updates to customers on the status of their bookings.
• Ensure adherence to all company procedures and service standards.
• Make necessary follow-ups on pending or exceptional cases to ensure closure.
• Liaise with the accounts department on matters of invoicing and fee collections

• Good team player.
• Excellent organizational, management, and interpersonal skills.
• Good decision-making and problem-solving skills.
• Integrity and reliability.
• Excellent customer service skills and communication skills

• Degree or Diploma in relevant Arts and Science.