Background

We are seeking a Channel Business Officer (CBO) to drive growth in usage of Alternative Channels (Agency and Mobile Banking) in the Copperbelt region, based at our Kitwe branch.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Create awareness, promote and (cross) sell FINCA’s products and services.

Identify, assess and enroll new Agents (including onboarding of new access points).

Manage the agent portfolio and performance in the designated region, ensuring compliance and adherence to policy.

Identify, assess and register new Savings Groups in the region.

Be the champion for all digital products and services, providing support to the branch/es and customers.

Provide key support to the Commercial sales team in the region (customer onboarding on digital channels is key)

Mobilize new customers and support the adoption of new innovative solutions within the branch/es.

Providing periodic training to agents to manage customer experience and ensure adherence to guidelines.

Conduct regular visits to all Agents in the designated area and ensure branding and other operational requirements are in place.

Supervise Direct Sales Agents (DSAs) in the region.

Participate in marketing activities.

Prepare periodic performance reports.

QUALIFICATIONS

Bachelor’s Degree or Diploma in Business Administration or any Banking or Business-related course.

Experience

Minimum 1 year experience in the micro finance/banking sector.

Skills

High proficiency in Microsoft, Excel, Word, PowerPoint and Visio.

Additional Notes

FINCA, an equal opportunity Employer!!

• Create awareness, promote and (cross) sell FINCA’s products and services.
• Identify, assess and enroll new Agents (including onboarding of new access points).
• Manage the agent portfolio and performance in the designated region, ensuring compliance and adherence to policy.
• Identify, assess and register new Savings Groups in the region.
• Be the champion for all digital products and services, providing support to the branch/es and customers.
• Provide key support to the Commercial sales team in the region (customer onboarding on digital channels is key)
• Mobilize new customers and support the adoption of new innovative solutions within the branch/es.
• Providing periodic training to agents to manage customer experience and ensure adherence to guidelines.
• Conduct regular visits to all Agents in the designated area and ensure branding and other operational requirements are in place.
• Supervise Direct Sales Agents (DSAs) in the region.
• Participate in marketing activities.
• Prepare periodic performance reports.

• High proficiency in Microsoft, Excel, Word, PowerPoint and Visio.

• Bachelor’s Degree or Diploma in Business Administration or any Banking or Business-related course.