Overview

Position Overview

We are seeking a highly attentive and detail-oriented Control Room Operator to oversee and coordinate security, operational monitoring, and incident response across our retail chain of more than 30 stores. The role is central to ensuring smooth operations, safeguarding assets, and supporting store teams through real-time monitoring and communication.

Key Responsibilities

Monitoring & Surveillance

• Operate and monitor CCTV systems, alarms, and other control room equipment across all store locations.
• Detect, assess, and respond to suspicious activities, emergencies, or operational irregularities.
• Maintain accurate logs and reports of incidents and daily activities.

Incident Management

• Act as the first point of contact for emergencies, coordinating with store managers, security personnel, and external authorities.
• Escalate issues promptly and ensure proper documentation of incidents.
• Support crisis management protocols and ensure compliance with company policies.

Communication & Coordination

• Provide real-time updates and instructions to store teams during incidents.
• Liaise with maintenance and IT teams to report and track technical issues.
• Ensure smooth communication between stores and headquarters.

Operational Support

• Monitor store operations for compliance with safety and operational standards.
• Assist in tracking deliveries, store openings/closings, and other logistical activities.
• Contribute to continuous improvement by identifying recurring issues and suggesting preventive measures.

Qualifications & Skills

• Proven experience in a control room, security operations, or monitoring role (retail or multi-site environment preferred).
• Strong attention to detail and ability to remain focused under pressure.
• Excellent communication skills (verbal and written).
• Proficiency in using surveillance systems, alarm monitoring software, and Microsoft Office tools.
• Ability to multitask and prioritize in fast-paced environments.
• Knowledge of emergency response protocols and incident reporting procedures.

Personal Attributes

• High integrity and reliability.
• Calm and decisive under pressure.
• Strong problem-solving and analytical skills.
• Team-oriented with a proactive approach to operational challenges.

• Operate and monitor CCTV systems, alarms, and other control room equipment across all store locations.
• Detect, assess, and respond to suspicious activities, emergencies, or operational irregularities.
• Maintain accurate logs and reports of incidents and daily activities.
• Act as the first point of contact for emergencies, coordinating with store managers, security personnel, and external authorities.
• Escalate issues promptly and ensure proper documentation of incidents.
• Support crisis management protocols and ensure compliance with company policies.
• Provide real-time updates and instructions to store teams during incidents.
• Liaise with maintenance and IT teams to report and track technical issues.
• Ensure smooth communication between stores and headquarters.
• Monitor store operations for compliance with safety and operational standards.
• Assist in tracking deliveries, store openings/closings, and other logistical activities.
• Contribute to continuous improvement by identifying recurring issues and suggesting preventive measures.

• Strong attention to detail and ability to remain focused under pressure.
• Excellent communication skills (verbal and written).
• Proficiency in using surveillance systems, alarm monitoring software, and Microsoft Office tools.
• Ability to multitask and prioritize in fast-paced environments.
• Knowledge of emergency response protocols and incident reporting procedures.
• High integrity and reliability.
• Calm and decisive under pressure.
• Strong problem-solving and analytical skills.
• Team-oriented with a proactive approach to operational challenges.

• Proven experience in a control room, security operations, or monitoring role (retail or multi-site environment preferred).