Background

A leading real estate and land development company based in Lusaka, Zambia is seeking qualified, experienced, and motivated professionals to join their dynamic team. These real estate jobs in Lusaka offer full-time opportunities across marketing, customer experience, and project coordination functions within a thriving property development environment.

Role Focus

This role focuses on managing customer interactions to ensure exceptional service delivery throughout the client journey.

Key Responsibilities

• Manage relationships with customers and vendors.
• Coordinate customer onboarding and induction processes.
• Resolve complaints and service-related issues promptly.
• Conduct customer satisfaction assessments and feedback analysis.
• Oversee customer retention and referral programs.
• Ensure timely communication and updates to clients.
• Collaborate closely with Sales, Accounts, Legal, and Development teams.
• Supervise Customer Experience Assistants.

Qualifications and Experience

• Degree or Diploma in Customer Service, Business Administration, Public Relations, Marketing, or related field.
• At least 3 years’ experience in customer service, client relations, or customer experience management.
• Experience within real estate, property development, or customer-centric industries is a plus.

Key Competencies

• Strong leadership and team management skills.
• Excellent interpersonal and communication abilities.
• Effective conflict resolution and problem-solving skills.
• Proficiency with CRM systems and customer reporting tools.

• Manage relationships with customers and vendors.
• Coordinate customer onboarding and induction processes.
• Resolve complaints and service-related issues promptly.
• Conduct customer satisfaction assessments and feedback analysis.
• Oversee customer retention and referral programs.
• Ensure timely communication and updates to clients.
• Collaborate closely with Sales, Accounts, Legal, and Development teams.
• Supervise Customer Experience Assistants.

• Strong leadership and team management skills.
• Excellent interpersonal and communication abilities.
• Effective conflict resolution and problem-solving skills.
• Proficiency with CRM systems and customer reporting tools.

• Degree or Diploma in Customer Service, Business Administration, Public Relations, Marketing, or related field.
• At least 3 years’ experience in customer service, client relations, or customer experience management.
• Experience within real estate, property development, or customer-centric industries is a plus.