About Our Client:

We are a leading recruitment and HR consulting firm that operates as a link between people and companies in achieving a shared purpose. We offer creative, effective and flexible solutions that not only help individuals discover their career paths but provide organizations with talent they can recruit, develop and retain.

About the role:

Our client is looking for a Regional Coordinator (New Markets) to serve as team lead for a four-person validation unit pioneering their entry into untested African markets. This permanent role evolves across validation, pilot, and scale-up phases, transitioning from testing market viability to owning a 60-site cluster in emerging markets. The role requires exceptional adaptability, leadership, and the ability to build operations from ground zero.

Key Responsibilities:

Cluster Expansion:

• Driving regional growth from pilot stages to full-scale operations using their proven replication model.
• Approval of validated sites as well as finding new organic pipelines.

P&L & Strategic Growth:

• Ownership of the regional Profit and Loss (P&L) statement alongside developing strategic growth plans aligned with overall corporate objectives.

Inventory Control:

• Comprehensive management of regional inventory through strict compliance and operational execution.

Performance & Profitability Targets:

• Meeting key performance metrics, including maintaining 150+ active customers, achieving L7 status, securing hub profitability, and meeting operational excellence benchmarks.

Technical & Energy Reliability:

• Direct coordination with the Regional Service Engineer to guarantee a 99.95% energy uptime across all sites.
• Ensure lost packs are at 0% at the regional level by implementing 4,5,7 inventory management processes and Pack Memos.
• Inventory overstock management at the hub level and control missing packs to less than 1% at the regional level for both missing at Hub and with customers.
• Coordinate field resource allocation across sites , inventory, technical support, staffing and collaborate on operational infrastructure to support successful market launch and scale up

Resource Allocation & Deployment Coordination:

• Coordinate field resource allocation across sites , inventory,
• Technical support, staffing and collaborate on operational infrastructure to support successful market launch and scale up
• Training and coaching Hub Managers.

Minimum Qualifications/ Traits:

Professional Experience & Industry Background:

• 5+ years of progressive operational or commercial experience within the FMCG, Energy, Telecoms, or related fast-paced sectors. Proven track record of launching, managing, or scaling distributed operations in emerging African markets is highly desirable.

Educational Foundation:

• Bachelor’s degree in Business Administration, Management, Economics, or a related field; a combination of relevant field-level leadership and specialized training will also be considered.

Distributed Team Leadership & Performance Management:

• Demonstrated experience leading, coaching, and driving the performance of remote or distributed teams. Proven ability to execute talent development models—such as recruiting, training, and certifying regional staff—to build high-performing sales or service units from the ground up.

Sales & Customer Experience Execution:

• Solid experience driving customer growth and service excellence, with a metrics-driven approach to tracking unit economics, building local customer traction (e.g., managing hypercare phases to hit active user targets), and maintaining overall service quality.

Field Operations & Adaptive Problem Solving:

• An entrepreneurial mindset with a comfort for ambiguity and the ability to make data-driven decisions with incomplete information. Must possess strong interpersonal skills across diverse cultures and a willingness to travel extensively for extended periods to run on-the-ground validation and pilot deployments.

Why You Should Apply

• Be part of the most exciting growth phase of a company. Our client has proven their model and is focused on expansion. This position entails high impact, visibility, and opportunities to advance quickly.
• Work with great teammates in an international environment. Their team is spread across Canada, China, Tanzania, and Nigeria.
• Gain hands-on business building experience. Although they are a startup, they don’t expect you to just figure it out on your own. You’ll be given lots of responsibility but also lots of support to help you succeed.

• Driving regional growth from pilot stages to full-scale operations using their proven replication model.
• Approval of validated sites as well as finding new organic pipelines.
• Ownership of the regional Profit and Loss (P&L) statement alongside developing strategic growth plans aligned with overall corporate objectives.
• Comprehensive management of regional inventory through strict compliance and operational execution.
• Meeting key performance metrics, including maintaining 150+ active customers, achieving L7 status, securing hub profitability, and meeting operational excellence benchmarks.
• Direct coordination with the Regional Service Engineer to guarantee a 99.95% energy uptime across all sites.
• Ensure lost packs are at 0% at the regional level by implementing 4,5,7 inventory management processes and Pack Memos.
• Inventory overstock management at the hub level and control missing packs to less than 1% at the regional level for both missing at Hub and with customers.
• Coordinate field resource allocation across sites , inventory, technical support, staffing and collaborate on operational infrastructure to support successful market launch and scale up
• Coordinate field resource allocation across sites , inventory,
• Technical support, staffing and collaborate on operational infrastructure to support successful market launch and scale up
• Training and coaching Hub Managers.

• Leadership
• Adaptability
• Operations Management
• P&L Management
• Strategic Planning
• Inventory Control
• Performance Management
• Technical Coordination
• Problem Solving
• Interpersonal Skills
• Data-driven Decision Making
• Entrepreneurial Mindset
• Team Leadership
• Customer Growth
• Service Excellence
• Talent Development

• 5+ years of progressive operational or commercial experience within the FMCG, Energy, Telecoms, or related fast-paced sectors.
• Proven track record of launching, managing, or scaling distributed operations in emerging African markets is highly desirable.
• Bachelor’s degree in Business Administration, Management, Economics, or a related field; a combination of relevant field-level leadership and specialized training will also be considered.
• Demonstrated experience leading, coaching, and driving the performance of remote or distributed teams.
• Proven ability to execute talent development models—such as recruiting, training, and certifying regional staff—to build high-performing sales or service units from the ground up.
• Solid experience driving customer growth and service excellence, with a metrics-driven approach to tracking unit economics, building local customer traction (e.g., managing hypercare phases to hit active user targets), and maintaining overall service quality.
• An entrepreneurial mindset with a comfort for ambiguity and the ability to make data-driven decisions with incomplete information.
• Strong interpersonal skills across diverse cultures.
• Willingness to travel extensively for extended periods to run on-the-ground validation and pilot deployments.