About Our Client:

We are a leading recruitment and HR consulting firm that operates as a link between people and companies in achieving a shared purpose. We offer creative, effective and flexible solutions that not only help individuals discover their career paths but provide organizations with talent they can recruit, develop and retain.

About the role:

Our client is looking for a Regional Service Engineer who owns technical operations performance within the assigned region and is responsible for ensuring high hub uptime, strong pack health, rapid fault resolution, and adherence to operational standards. The RSE acts as the first level of technical leadership within the region, coordinating Field Service Engineers (FSEs), supporting preventive maintenance activities, and ensuring operational issues are proactively identified and resolved before they impact customers. Success in this role is measured through uptime performance, pack availability, preventive maintenance execution, and operational reliability across the assigned hubs.

Accountabilities

• Own and maintain regional hub uptime targets through proactive monitoring and intervention
• Ensure high pack health and charging availability across all hubs in the region
• Drive rapid fault resolution and minimize downtime
• Ensure compliance with SOPs, HSE requirements, and quality standards
• Support hub upgrades, commissioning activities, and operational scaling initiatives

Key Responsibilities:

The Regional Service Engineer responsibilities include, but are not limited to, the following:

Hub Monitoring & Uptime Management (30%)

• Monitor hub energy performance and charging availability across assigned locations
• Identify and escalate hubs approaching overcapacity thresholds (>80%)
• Proactively prevent downtime through monitoring, troubleshooting, and intervention planning
• Monitor swap trends, PV performance, and charging throughput across all hubs
• Ensure hub connectivity and controller communication are functioning properly
• Track and improve pack availability across assigned regions

Troubleshooting & Preventive Maintenance (30%)

• Diagnose and resolve technical faults affecting:
  • Smart chargers
  • HC3 systems
  • Battery packs
  • BESS
  • PV systems
• Conduct scheduled preventive maintenance activities on all energy systems
• Perform on-site troubleshooting and repairs requiring physical intervention
• Support root cause analysis for recurring technical issues
• Maintain accurate maintenance and repair records

Team Coordination & Leadership (20%)

• Coordinate and support Field Service Engineers (FSEs) within assigned regions
• Conduct technical coaching and field guidance for FSEs and interns
• Support adherence to SOPs, HSE standards, and operational procedures
• Participate in weekly operational planning and review meetings
• Conduct regular 1-on-1 engagements with FSEs and technical interns

Reporting & Escalation Management (10%)

• Document, track, and escalate technical issues appropriately
• Provide daily updates on hubs experiencing technical issues
• Submit weekly reports on regional hub health and operational performance
• Generate monthly regional technical status reports using DDD structure
• Track hubs requiring upgrades, waitlisting, or capacity intervention

Inventory & Asset Management (10%)

• Support tracking and accountability of technical inventory
• Ensure availability of required operational tools and materials

Key Performance Indicators (KPIs)

• 99.9% Energy Uptime
• 98% Pack Health - which means that no more than 2% of packs should be in a defective state at any point in time.
• 95% Charger Health

Key Working Relationships

The Regional Service Engineer will work closely with:

• Regional Coordinator
• Regional Tech Operations Lead
• In-Country Quality Lead
• Field Service Engineers (FSEs)
• Commissioning Engineers
• Product & Engineering Teams
• Supply Chain & Warehouse Teams
• Hub Managers / Jaza Stars

Minimum Qualifications/ Traits:

Educational Background

• Bachelor’s degree in Electrical Engineering, Renewable Energy, Electronics, or related technical discipline

Technical Proficiency

• 5+ years of experience in troubleshooting and maintaining electrical or renewable energy systems
• Experience working with:
  • Battery systems
  • Solar PV systems
  • Power electronics
  • Charging infrastructure

Hands-On Experience

• Proven experience managing technical operations and uptime in field environments
• Experience with preventive maintenance and field troubleshooting

Data-Driven Mindset

• Strong analytical and reporting capability
• Ability to interpret operational trends and performance data

Problem-Solving Skills

• Ability to diagnose complex technical issues and implement timely solutions
• Strong root cause analysis capability

Communication Skills

• Strong verbal and written communication skills
• Ability to coordinate across field teams and stakeholders

Leadership & Initiative

• Self-motivated with strong ownership mindset
• Ability to coach and guide field teams effectively

Why You Should Apply

Be part of the most exciting growth phase of a company. Our client has proven their model and is focused on expansion. This position entails high impact, visibility, and opportunities to advance quickly.

Work with great teammates in an international environment. Their team is spread across Canada, China, Tanzania, and Nigeria.

Gain hands-on business building experience. Although they are a startup, they don’t expect you to just figure it out on your own. You’ll be given lots of responsibility but also lots of support to help you succeed.

• Own and maintain regional hub uptime targets through proactive monitoring and intervention
• Ensure high pack health and charging availability across all hubs in the region
• Drive rapid fault resolution and minimize downtime
• Ensure compliance with SOPs, HSE requirements, and quality standards
• Support hub upgrades, commissioning activities, and operational scaling initiatives
• Monitor hub energy performance and charging availability across assigned locations
• Identify and escalate hubs approaching overcapacity thresholds (>80%)
• Proactively prevent downtime through monitoring, troubleshooting, and intervention planning
• Monitor swap trends, PV performance, and charging throughput across all hubs
• Ensure hub connectivity and controller communication are functioning properly
• Track and improve pack availability across assigned regions
• Diagnose and resolve technical faults affecting: Smart chargers, HC3 systems, Battery packs, BESS, PV systems
• Conduct scheduled preventive maintenance activities on all energy systems
• Perform on-site troubleshooting and repairs requiring physical intervention
• Support root cause analysis for recurring technical issues
• Maintain accurate maintenance and repair records
• Coordinate and support Field Service Engineers (FSEs) within assigned regions
• Conduct technical coaching and field guidance for FSEs and interns
• Support adherence to SOPs, HSE standards, and operational procedures
• Participate in weekly operational planning and review meetings
• Conduct regular 1-on-1 engagements with FSEs and technical interns
• Document, track, and escalate technical issues appropriately
• Provide daily updates on hubs experiencing technical issues
• Submit weekly reports on regional hub health and operational performance
• Generate monthly regional technical status reports using DDD structure
• Track hubs requiring upgrades, waitlisting, or capacity intervention
• Support tracking and accountability of technical inventory
• Ensure availability of required operational tools and materials

• Troubleshooting
• Preventive Maintenance
• Root Cause Analysis
• Data Analysis
• Reporting
• Team Coordination
• Coaching
• Communication (Verbal and Written)
• Leadership
• Ownership Mindset
• Technical Proficiency in electrical or renewable energy systems
• Experience with Battery systems
• Experience with Solar PV systems
• Experience with Power electronics
• Experience with Charging infrastructure

• Bachelor’s degree in Electrical Engineering, Renewable Energy, Electronics, or related technical discipline
• 5+ years of experience in troubleshooting and maintaining electrical or renewable energy systems
• Proven experience managing technical operations and uptime in field environments
• Strong analytical and reporting capability
• Ability to interpret operational trends and performance data
• Ability to diagnose complex technical issues and implement timely solutions
• Strong root cause analysis capability
• Strong verbal and written communication skills
• Ability to coordinate across field teams and stakeholders
• Self-motivated with strong ownership mindset
• Ability to coach and guide field teams effectively