Vacancy title:
Senior IT Assistant (1) – Service Management & Applications

[Type: FULL_TIME, Industry: Accounting, Category: Computer & IT]

Jobs at:
Bayport Financial Services Zambia

Deadline of this Job:
Wednesday, August 27 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Monday, August 25 2025, Base Salary: Not Disclosed

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JOB DETAILS:

JOB SUMMARY

To assist with the management of ICT Systems by ensuring IT services are available through proactive management of IT Applications, Infrastructure and quality user support.

JOB SPECIFICATIONS

•  Windows Environment: Management of the Windows Environment in the organization including involvement in the setup and management of the all windows-based servers and ensuring adequacy and security
• Ensure Creation of users on SMS platform and Escalation to Probase/ Infobip
• Ensure agreed SLA availability for core banking system is met
• Setting up of new computers and installation of approved applications and drivers.
• Monitoring and management of company server.
• Configuration and troubleshooting of computer hardware, applications and networks.
• Active Directory administration as well as troubleshooting and resolving email issues.
• Monitoring network and IT infrastructure.
• Provide support with the Bulk Message System.
• Assist with the day to day administration of the Service Desk.
• Configuration and update of VOIP system.
• Provide support for business applications, patching and vulnerability management.
• Provide support with the Biometric and CCTV systems.

MINIMUM ENTRY REQUIREMENTS

• Bachelor’s Degree in Information Technology or a related field.
  ITIL or CompTIA + qualifications will be an added advantage., SQL Scripting
• At least 3 years work experience in an IT support role in a fast paced business setup.
• Financial services exposure will be an added advantage.

OTHER REQUIREMENTS

• Effective oral and written communication skills
• Strong analytical and problem-solving skills
• Ability to work well under minimum supervision, Proactive and self-motivated
•  Attention to detail and ability to work accurately
• Maintain the highest level of confidentiality and integrity and High level of Discipline

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

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