Job Purpose

The Collections & Recovery Officer will manage the recovery of due Loans, delinquent and non-performing loans to minimize credit losses and maintain portfolio quality. The role ensures that overdue accounts are effectively followed up, recovery strategies are implemented, and remedial actions are taken in line with the set policies and regulatory guidelines.

Summary of key duties:

• Strictly follow company policies and procedures related to debt collection and adhere to the Debt Recovery Cycle to maximize efficiency and compliance.
• Provide proactive advice and guidance to clients to minimize the likelihood of them falling into debt collection situations by identifying areas for improvement.
• Monitor all overdue and non-performing loans daily and initiate appropriate recovery actions.
• Conduct client follow-ups through phone calls, letters, and field visits to negotiate and secure repayments.
• Develop and implement repayment strategies for delinquent borrowers, including settlement plans
• Research required information using available resources.
• Conduct spot and scheduled visit, arrest, petition and track debtors.
• Suggest appointment and Liaise with recovery agents for resolution.
• Create and maintain a portfolio of written-off loans with clear recovery targets and timelines.
• Trace and re-engage clients whose loans were previously written off to negotiate settlements or repayment arrangements.
• Coordinate repossession and disposal of collateral in collaboration with the External Agency/ Asset Disposal Manager, legal and external partners.
• Participate in collateral verification exercises and ensure compliance with disposal procedures.
• Ensure that all recovery activities, including those for written-off loans, comply with internal policies and legal frameworks.
• Maintain high standards of confidentiality, integrity, and professionalism.
• Enforce company’s credit policy, conduct credit investigations and collecting delinquent accounts and will communicate all credit related issues to senior management.
• Work with risk management to identify current and potential credit risks and develop suitable mitigation/prevention strategies.

Required Skills and Competencies

• Excellent communication skills
• Strong negotiation and persuasive skills
• Excellent analytical skills
• Attention to detail
• Strong problem-solving abilities.
• Excellent interpersonal and client management skills.
• High integrity, confidentiality, and ethical conduct.
• Self-driven with a strong sense of accountability.
• Strong Leadership Skills

Primary Areas of Accountability:

Qualifications and Experience

• Diploma or Degree in Banking, Finance, Accounting, or Business Administration.
• Minimum 3-4 years’ experience in loan recovery, credit administration, or collections within a micro-financial institution.
• Proven understanding of credit risk management, legal recovery, and collateral realization processes.
• Experience in recovery of written-off or charged-off portfolios is an added advantage.

• Strictly follow company policies and procedures related to debt collection and adhere to the Debt Recovery Cycle to maximize efficiency and compliance.
• Provide proactive advice and guidance to clients to minimize the likelihood of them falling into debt collection situations by identifying areas for improvement.
• Monitor all overdue and non-performing loans daily and initiate appropriate recovery actions.
• Conduct client follow-ups through phone calls, letters, and field visits to negotiate and secure repayments.
• Develop and implement repayment strategies for delinquent borrowers, including settlement plans
• Research required information using available resources.
• Conduct spot and scheduled visit, arrest, petition and track debtors.
• Suggest appointment and Liaise with recovery agents for resolution.
• Create and maintain a portfolio of written-off loans with clear recovery targets and timelines.
• Trace and re-engage clients whose loans were previously written off to negotiate settlements or repayment arrangements.
• Coordinate repossession and disposal of collateral in collaboration with the External Agency/ Asset Disposal Manager, legal and external partners.
• Participate in collateral verification exercises and ensure compliance with disposal procedures.
• Ensure that all recovery activities, including those for written-off loans, comply with internal policies and legal frameworks.
• Maintain high standards of confidentiality, integrity, and professionalism.
• Enforce company’s credit policy, conduct credit investigations and collecting delinquent accounts and will communicate all credit related issues to senior management.
• Work with risk management to identify current and potential credit risks and develop suitable mitigation/prevention strategies.

• Excellent communication skills
• Strong negotiation and persuasive skills
• Excellent analytical skills
• Attention to detail
• Strong problem-solving abilities.
• Excellent interpersonal and client management skills.
• High integrity, confidentiality, and ethical conduct.
• Self-driven with a strong sense of accountability.
• Strong Leadership Skills

• Diploma or Degree in Banking, Finance, Accounting, or Business Administration.
• Minimum 3-4 years’ experience in loan recovery, credit administration, or collections within a micro-financial institution.
• Proven understanding of credit risk management, legal recovery, and collateral realization processes.
• Experience in recovery of written-off or charged-off portfolios is an added advantage.