Job Overview

Lenderu Lending Solutions Zambia is looking for a performance-focused and results-driven Debt Collection Agent to join our team. The successful candidate will be responsible for recovering outstanding debts from customers while maintaining positive customer relationships. The role involves monitoring overdue accounts, negotiating repayment arrangements, ensuring compliance with company policies and relevant regulations, and minimizing financial losses caused by delinquent accounts.

Key Responsibilities

• Monitor customer accounts and identify overdue payments.
• Contact debtors via telephone, email, letters, and other communication channels to recover outstanding debts.
• Negotiate payment plans and settlement agreements with customers.
• Follow up on broken payment arrangements and overdue accounts.
• Maintain accurate records of collection activities and customer interactions.
• Investigate and resolve customer queries related to outstanding balances.
• Review customer financial information and assess repayment ability.
• Prepare and issue demand notices and collection correspondence.
• Escalate accounts for legal action or external collection agencies when necessary.
• Reconcile customer accounts and ensure accurate account balances.
• Generate collection reports and provide updates to management.
• Ensure compliance with company policies, debt collection regulations, and ethical standards.
• Support the reduction of bad debts and achievement of collection targets.

Requirements

• Full Grade 12 School Certificate with credits in English and Mathematics.
• Diploma or higher qualification in Business Administration, Marketing, Banking and Finance, or a related field.
• Minimum 2–3 years of experience in debt collection, credit control, accounts receivable, or a related role.
• Knowledge of debt recovery procedures and collection techniques.
• Proficiency in Microsoft Office applications, particularly Excel.
• Experience using accounting or debt management systems.
• Ability to work under pressure and meet targets.

Key Competencies

• Strong negotiation and persuasion skills.
• Excellent verbal and written communication skills.
• Conflict resolution and customer service skills.
• Attention to detail and accuracy.
• Analytical and problem-solving abilities.
• Time management and organizational skills.
• Ability to work under pressure and meet targets.
• Professionalism, integrity, and confidentiality.
• Knowledge of legal and regulatory requirements related to debt collection.

• Monitor customer accounts and identify overdue payments.
• Contact debtors via telephone, email, letters, and other communication channels to recover outstanding debts.
• Negotiate payment plans and settlement agreements with customers.
• Follow up on broken payment arrangements and overdue accounts.
• Maintain accurate records of collection activities and customer interactions.
• Investigate and resolve customer queries related to outstanding balances.
• Review customer financial information and assess repayment ability.
• Prepare and issue demand notices and collection correspondence.
• Escalate accounts for legal action or external collection agencies when necessary.
• Reconcile customer accounts and ensure accurate account balances.
• Generate collection reports and provide updates to management.
• Ensure compliance with company policies, debt collection regulations, and ethical standards.
• Support the reduction of bad debts and achievement of collection targets.

• Strong negotiation and persuasion skills.
• Excellent verbal and written communication skills.
• Conflict resolution and customer service skills.
• Attention to detail and accuracy.
• Analytical and problem-solving abilities.
• Time management and organizational skills.
• Ability to work under pressure and meet targets.
• Professionalism, integrity, and confidentiality.
• Knowledge of legal and regulatory requirements related to debt collection.
• Proficiency in Microsoft Office applications, particularly Excel.
• Experience using accounting or debt management systems.

• Full Grade 12 School Certificate with credits in English and Mathematics.
• Diploma or higher qualification in Business Administration, Marketing, Banking and Finance, or a related field.
• Minimum 2–3 years of experience in debt collection, credit control, accounts receivable, or a related role.
• Knowledge of debt recovery procedures and collection techniques.