People in Need (PIN) is a Czech-based international non-governmental organization (NGO) that has provided humanitarian and development assistance across more than 20 countries since 1992. Today, PIN stands as one of the largest organizations of its kind in Central and Eastern Europe, supporting vulnerable communities in Asia, Africa, the Middle East, and Eastern Europe. PIN empowers civil society, advocates for human rights, and promotes social inclusion both at home and abroad.

About the Zambia Country Programme of People in Need:

People in Need (PIN) is an international non-profit organization providing relief and development assistance in over 20 countries worldwide. Formed in 1992, PIN has grown to be the biggest organization of its kind in Central Europe, providing relief where it is needed, and empowering civil society in Czech Republic, Eastern Europe, Africa and Asia.

We have been present in Zambia since 2017. Our main office is in Mongu, Western province, and we have been implementing projects focusing on multi sectoral response covering nutrition, agriculture, livelihood, education, WASH and energy.

About the role:

Under the direct supervision of the Country Director, the Head of Systems and Operations (HoSO) will be responsible for providing technical support, guidance, and supervision to the finance, logistics and HR departments. HoSO will ensure that procedures and processes are in place, unified, and in line with PIN´s and donor guidelines. HoSO also directly leads the process of development and staff capacity building across the departments in terms of the systems and operations.

Responsibilities or duties

• Ensure that Systems and Operations support the implementation of the Country Strategy and that procedures and regulations are implemented in full transparency and in compliance with donor and PIN rules;
• Ensure standardization of processes/procedures related to operations of finance, HR and logistic;
• Ensure effective communication between support (finance, logistic, HR) and program departments;
• Supervise overall country program economy including identification of gaps, financial and procedural risks, and provision of appropriate solutions;
• Oversee the budgets of support departments, improve needs planning and coordination, and contribute to planning needs for new projects with regards to support departments;
• Provide technical support and guidance to the finance team to ensure effective operations and coordination between budgeting, drawing and accounting;
• Provide technical support and guidance to logisticians to ensure effective operations and coordination between office management, fleet management and procurement, and stock and assets management including logistic budgets and planning;
• Supervise HR agendas, including capacity development plans, plans of inductions and training, managing leaves, allowances, and evaluations
• Manage local team and their continuous capacity building based on personal development plans;
• Ensure that key support policies are continuously updated as required and appropriate to the context;
• Ensure compliance with local legislation, rules, and regulations in terms of visas, tax, and labor law.

Qualifications or requirements (e.g., education, skills)

• University degree preferably in Finance/Economics, Logistic, Public Administration, Law or a related field;
• Significant previous experience with managing systems, finance, logistics, administration, and HR;
• Ability to work closely with senior management (Country Director and Head of Programmes) to shape the strategic direction of the country programme, ensuring that systems support programme implementation;
• Experience with financial management, including budgeting, financial reporting, and compliance with donor regulations;
• Knowledge of logistics and procurement processes, including asset management, fleet planning, and procurement systems that comply with donor regulations;
• Experience in overseeing HR functions, including recruitment, capacity building, staff evaluations, and salary scale management, ensuring compliance with national regulations and organizational policies.
• Ability to develop teams across logistics, procurement, finance, and HR;
• Strong problem-solving skills in addressing operational challenges in complex environments, particularly in field locations, and ensuring operational efficiency under pressure;

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

• Ability to foster team environment, promote respect, transparency, and personal responsibility, and create an environment where communication flows efficiently across all departments;
• Excellent communication skills, including fluent spoken and written English;
• IT literacy, advanced knowledge of MS Excel, working experience with accounting and economic software.
• Working environment in a well-established humanitarian organization in a challenging context;

• Ensure that Systems and Operations support the implementation of the Country Strategy and that procedures and regulations are implemented in full transparency and in compliance with donor and PIN rules;
• Ensure standardization of processes/procedures related to operations of finance, HR and logistic;
• Ensure effective communication between support (finance, logistic, HR) and program departments;
• Supervise overall country program economy including identification of gaps, financial and procedural risks, and provision of appropriate solutions;
• Oversee the budgets of support departments, improve needs planning and coordination, and contribute to planning needs for new projects with regards to support departments;
• Provide technical support and guidance to the finance team to ensure effective operations and coordination between budgeting, drawing and accounting;
• Provide technical support and guidance to logisticians to ensure effective operations and coordination between office management, fleet management and procurement, and stock and assets management including logistic budgets and planning;
• Supervise HR agendas, including capacity development plans, plans of inductions and training, managing leaves, allowances, and evaluations
• Manage local team and their continuous capacity building based on personal development plans;
• Ensure that key support policies are continuously updated as required and appropriate to the context;
• Ensure compliance with local legislation, rules, and regulations in terms of visas, tax, and labor law.

• Ability to work closely with senior management (Country Director and Head of Programmes) to shape the strategic direction of the country programme, ensuring that systems support programme implementation;
• Experience with financial management, including budgeting, financial reporting, and compliance with donor regulations;
• Knowledge of logistics and procurement processes, including asset management, fleet planning, and procurement systems that comply with donor regulations;
• Experience in overseeing HR functions, including recruitment, capacity building, staff evaluations, and salary scale management, ensuring compliance with national regulations and organizational policies.
• Ability to develop teams across logistics, procurement, finance, and HR;
• Strong problem-solving skills in addressing operational challenges in complex environments, particularly in field locations, and ensuring operational efficiency under pressure;
• Excellent communication skills, including fluent spoken and written English;
• IT literacy, advanced knowledge of MS Excel, working experience with accounting and economic software.

• University degree preferably in Finance/Economics, Logistic, Public Administration, Law or a related field;
• Significant previous experience with managing systems, finance, logistics, administration, and HR;