The Facility Manager will oversee the daily operations of a lodging facility, ensuring exceptional guest experiences, operational efficiency, and profitability. He/she will direct staff, manage budgets, oversee food and beverage services, and maintain facility standards.

Responsibilities or duties

A) Operations Management

• Oversee daily lodge activities, including front desk, housekeeping, food and beverage, and maintenance.
• Ensure smooth check-in/check-out processes and handle guest complaints or special requests.
• Maintain safety, hygiene, and cleanliness standards across all areas.

B) Staff Leadership and Development

• Recruit, train, and supervise lodge staff, including assigning shifts and evaluating performance.
• Foster a positive work environment and lead team meetings.
• Conduct regular training sessions to ensure high-quality customer service.

C) Financial and Administrative Oversight

• Prepare and manage operational budgets, control costs, and track revenue.
• Manage procurement, inventory, and stock control for daily operations.
• Generate regular performance and financial reports for owners or the General Manager.

D) Marketing & Guest Experience

• Develop strategies to improve guest satisfaction and loyalty.
• Promote the lodge, manage online reviews, and build relationships with travel agents
• Develop strategies that will increase sales

Qualifications or requirements (e.g., education, skills)

Qualification and experience:

• Degree or Diploma in Business Administration, Accounting, Lodge management or a related field

Essential Skills:

A). Leadership and Team Management

• Staff Motivation: Inspiring staff to deliver top-tier service, even during high-pressure or high-occupancy periods.
• Delegation and Training: Effectively delegating tasks based on individual strengths and ensuring staff know exactly how to execute their duties.
• Conflict Resolution: Navigating staff disagreements and ensuring a harmonious work environment.

B). Financial & Business Acumen

• Budgeting and Cost Control: Setting financial objectives, managing inventory, tracking expenses, and ensuring the lodge remains profitable.
• Operational Awareness: Understanding how all departments (housekeeping, food & beverage, front desk) contribute to the bottom line.
• Business Planning: Strategically setting room rates, promoting the lodge, and implementing marketing initiatives.

C). Customer Service and Interpersonal Skills

• Empathy and Communication: Active listening and effective communication are crucial for addressing guest feedback, resolving complaints, and meeting expectations.
• Diplomacy: Dealing tactfully with diverse guests, suppliers, and staff members.
• Cultural Awareness: Managing guests from various backgrounds and often providing local knowledge about surrounding amenities and attractions.

D). Operational & Technical Competence

• Tech Confidence: Point of Sale (POS) systems, and booking software.
• Organization & Detail: Keeping track of complex shift patterns, monitoring par stocks of supplies, and maintaining facility standards.
• Crisis Management: Staying composed and finding practical solutions during unexpected disruptions or emergencies

Experience needed

Experience is not explicitly stated in months or years, but implied through the qualifications and skills required.

• Oversee daily lodge activities, including front desk, housekeeping, food and beverage, and maintenance.
• Ensure smooth check-in/check-out processes and handle guest complaints or special requests.
• Maintain safety, hygiene, and cleanliness standards across all areas.
• Recruit, train, and supervise lodge staff, including assigning shifts and evaluating performance.
• Foster a positive work environment and lead team meetings.
• Conduct regular training sessions to ensure high-quality customer service.
• Prepare and manage operational budgets, control costs, and track revenue.
• Manage procurement, inventory, and stock control for daily operations.
• Generate regular performance and financial reports for owners or the General Manager.
• Develop strategies to improve guest satisfaction and loyalty.
• Promote the lodge, manage online reviews, and build relationships with travel agents
• Develop strategies that will increase sales

• Staff Motivation
• Delegation and Training
• Conflict Resolution
• Budgeting and Cost Control
• Operational Awareness
• Business Planning
• Empathy and Communication
• Diplomacy
• Cultural Awareness
• Tech Confidence: Point of Sale (POS) systems, and booking software.
• Organization & Detail
• Crisis Management

• Degree or Diploma in Business Administration, Accounting, Lodge management or a related field