KEY RESPONSIBILITIES

1. Invoice Processing & Billing

Prepare, issue, and track accurate customer invoices and credit notes in line with company policy. Ensure timely delivery to clients.

2. Payments & Reconciliation

Monitor incoming payments, post receipts to customer accounts, and perform daily bank reconciliations. Reconcile accounts receivable ledger to the general ledger monthly.

3. Credit Control & Collections

Proactively follow up on overdue accounts via email, phone, and statements. Negotiate payment plans and escalate delinquent accounts professionally, maintaining client relationships.

4. Reporting & Analysis

Prepare weekly aged debtor reports, DSO analysis, and cash flow forecasts for management. Highlight trends and recommend actions to reduce debtor days.

5. Customer Query Resolution

Serve as first point of contact for billing inquiries. Resolve disputes and discrepancies promptly in coordination with Sales and Operations teams.

6. Compliance & Records Management

Ensure all receivables processes comply with company credit policy, ZRA requirements, and ZICA accounting standards. Maintain complete and audit-ready documentation.

7. Process Improvement

Identify opportunities to streamline billing and collections processes. Assist in implementing and updating receivables SOPs.

SKILLS & QUALIFICATIONS

Education:

Grade 12 School Certificate with 5 O’Levels including Mathematics and English. Diploma or Degree in Accounting, Finance, Business Administration or related field. ZICA membership/part qualification is an added advantage.

Technical Skills:

Proficiency in accounting software such as QuickBooks, Sage, TALLY, SAP, or similar ERP systems. Advanced MS Excel skills – VLOOKUP, Pivot Tables, SumIFS.

Core Competencies:

High level of accuracy and attention to detail.

Strong numeracy and analytical skills.

Excellent written and verbal communication skills.

Personal Attributes:

Integrity, professionalism, and ability to handle confidential information. Strong time management with ability to meet month-end deadlines.

Other:

Valid Class B Driver’s License and willingness to travel to clients when required.

• Prepare, issue, and track accurate customer invoices and credit notes in line with company policy. Ensure timely delivery to clients.
• Monitor incoming payments, post receipts to customer accounts, and perform daily bank reconciliations. Reconcile accounts receivable ledger to the general ledger monthly.
• Proactively follow up on overdue accounts via email, phone, and statements. Negotiate payment plans and escalate delinquent accounts professionally, maintaining client relationships.
• Prepare weekly aged debtor reports, DSO analysis, and cash flow forecasts for management. Highlight trends and recommend actions to reduce debtor days.
• Serve as first point of contact for billing inquiries. Resolve disputes and discrepancies promptly in coordination with Sales and Operations teams.
• Ensure all receivables processes comply with company credit policy, ZRA requirements, and ZICA accounting standards. Maintain complete and audit-ready documentation.
• Identify opportunities to streamline billing and collections processes. Assist in implementing and updating receivables SOPs.

• Proficiency in accounting software such as QuickBooks, Sage, TALLY, SAP, or similar ERP systems.
• Advanced MS Excel skills – VLOOKUP, Pivot Tables, SumIFS.
• High level of accuracy and attention to detail.
• Strong numeracy and analytical skills.
• Excellent written and verbal communication skills.
• Integrity, professionalism, and ability to handle confidential information.
• Strong time management with ability to meet month-end deadlines.
• Valid Class B Driver’s License and willingness to travel to clients when required.

• Grade 12 School Certificate with 5 O’Levels including Mathematics and English.
• Diploma or Degree in Accounting, Finance, Business Administration or related field.
• ZICA membership/part qualification is an added advantage.