Background information about the job or company (e.g., role context, company overview)

A start up family recreation and lodging facility located along Kafue-Livingstone Road, about 5Km from Kafue town seeks the services of three (3) professional Receptionist on Full-Time basis to be the welcoming face of our property.

Our facility offers:

•  9 Luxury Rooms
•  Restaurant & Bar
•  Swimming Pool
•  Play Area
•  Braai Area
•  Conference Facilities

A receptionist will be the face of the property, serving as the main point of contact for guests from arrival to departure. Their primary responsibilities include managing reservations, handling check-ins and check-outs, processing payments, and coordinating with housekeeping and maintenance teams to ensure a seamless stay.

Responsibilities:

A). Guest Services & Communication

• Welcoming guests, answering phone calls, and responding to emails in a friendly, professional manner.
• Providing information about the facilities’ amenities, nearby attractions, dining options, and transportation.
• Actively listening to guest complaints or special requests and coordinating quick solutions.

B). Reservations & Administration

• Bookings & Allocations: Managing online and phone reservations, assigning specific rooms, and processing walk-ins.
• Check-In/Out: Registering guests, verifying identification, handing out room keys, and calculating final bills.
• Processing cash, credit card transactions, and maintaining accurate records of all guest charges.

 C). Team Coordination

• Housekeeping Liaison: Updating housekeeping on room statuses (e.g., which rooms are ready for new arrivals or need quick turnarounds).
• Maintenance Reports: Logging facility issues and notifying maintenance to fix problems like plumbing or lighting.
• Security & Safety: Monitoring the lobby and following emergency or evacuation protocols to ensure guest safety

Education and experience:

• Minimum Requirement: A diploma or equivalent.
• Preferred Education: A certificate, diploma, or degree in Hospitality Management, Tourism, or Business Administration.
• Languages: Fluency in English is essential. Proficiency in a second language or local dialects is highly advantageous.

           Technical Skills

• IT Proficiency: Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook) and the ability to operate office equipment.
• Financial Administration: Ability to manage cash, process credit cards, and calculate invoices accurately.

            Soft Skills & Attributes

• Communication: Excellent verbal and written communication skills with a polite, clear, and welcoming speaking voice.
• Multitasking: The ability to juggle check-ins, phone calls, and guest requests in a fast-paced environment.
• Customer Service: High levels of patience, empathy, and problem-solving to handle guest inquiries and complaints.
• Comportment: A high standard of personal presentation and a professional, positive demeanour

• Welcoming guests, answering phone calls, and responding to emails in a friendly, professional manner.
• Providing information about the facilities’ amenities, nearby attractions, dining options, and transportation.
• Actively listening to guest complaints or special requests and coordinating quick solutions.
• Managing online and phone reservations, assigning specific rooms, and processing walk-ins.
• Registering guests, verifying identification, handing out room keys, and calculating final bills.
• Processing cash, credit card transactions, and maintaining accurate records of all guest charges.
• Updating housekeeping on room statuses (e.g., which rooms are ready for new arrivals or need quick turnarounds).
• Logging facility issues and notifying maintenance to fix problems like plumbing or lighting.
• Monitoring the lobby and following emergency or evacuation protocols to ensure guest safety

• Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook) and the ability to operate office equipment.
• Ability to manage cash, process credit cards, and calculate invoices accurately.
• Excellent verbal and written communication skills with a polite, clear, and welcoming speaking voice.
• The ability to juggle check-ins, phone calls, and guest requests in a fast-paced environment.
• High levels of patience, empathy, and problem-solving to handle guest inquiries and complaints.
• A high standard of personal presentation and a professional, positive demeanour

• A diploma or equivalent.
• A certificate, diploma, or degree in Hospitality Management, Tourism, or Business Administration.
• Fluency in English is essential. Proficiency in a second language or local dialects is highly advantageous.