Agrodealer Success Agent
2025-09-14T09:30:15+00:00
Apollo Agriculture
https://cdn.greatzambiajobs.com/jsjobsdata/data/employer/comp_8260/logo/Apollo%20Agriculture.png
https://www.apolloagriculture.com/
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Agriculture, Food, and Natural Resources
Agricultural Services & Products
2025-09-21T17:00:00+00:00
Zambia
8
About The Role
The ideal candidate for this role will promptly and efficiently manage the experience for the partner and the farmer. They will be tasked with end-to-end partner support and ensuring that our partners can succeed in their obligations to our customers, delivering the best customer experience. They will handle and respond to Partner queries from all the available channels, troubleshoot problems, and provide information regarding the organization’s products or services through training.
Responsibilities:
- Work with an assigned cohort of partners to ensure a continuous flow of product availability for our customers.
- Make outbound calls to staff, farmers, and partners to conduct surveys, handle inquiries, provide support, and ensure first-call resolution while escalating any outliers to relevant parties until resolved. This, while keeping in mind the set SLAs.
- Diligently handle farmers’ and partner customers’ inquiries via telephone and/or SMS/Respond.io
- Manage and resolve farmers/customers/partners and Field Teams’ complaints as they pertain to the agro dealer channels
- Training Partners and their attendants on product, promotions, referrals, technical/mobile app, and service information by clearly explaining procedures; answering questions and queries; and providing information in accordance with the Company’s policies and procedures
- Accurately document all customer interaction information according to standard operating procedures, as the Company shall detail to you from time to time
- Daily reporting and update of any feedback/insights/recommendations/challenges
- Ensure high-quality results by adhering to standards and guidelines, as well as identifying customer service process gaps and recommending improvements in procedures. In case of process gaps where a possible solution is not in sight, you can escalate it for the relevant team to follow up
- Ensure high-quality results by adhering to set KPIs, as will be provided in detail to you from time to time by your supervisor
- Ensure 100% product availability at all times at the assigned cohort of partners
- Troubleshoot Mobile App-related issues and provide first-level resolutions to the customer
- Treat farmers and partners with respect and maintain high standards of customer care while attending to your duties
- Take care of the company’s assets that are accorded to you individually as well as those meant for common use
Requirements:
- Have Previous Account management experience
- You have heart and Grit
- Are highly organized with strong execution, prioritization, and collaboration skills
- Have a working knowledge of platforms needed to deliver on responsibilities – Google Drive, Google Sheets/Excel, Google Slides/PowerPoint, etc.
- Having a diploma or a graduate degree in business-related disciplines would be ideal
- Are an Excellent communicator with well-developed interpersonal skills to relate with partners and fellow colleagues
- Have the Ability to work under minimum supervision with resilience and a “can-do’’ attitude
- Are Conversant with English and a vernacular language
- Are Self-driven and able to work remotely with minimal supervision
- Have basic computer skills and be familiar with Windows or Ubuntu OS
- Previous call center experience will be an advantage
We:
- Are a collaborative team of smart and ambitious people who are dedicated to serving our customers.
- Make magic happen to solve hard problems and always come with solutions when challenges arise.
- Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve.
- Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree.
- Offer a dynamic environment that fosters talent, collaboration, and growth.
- Take pride in our work and share the responsibility to see it through from conception to deployment.
- Back up our talk with a competitive compensation and benefits package and challenging projects.
- Value autonomy, honesty, transparency, and respect.
- Are excited to hear from you
Work with an assigned cohort of partners to ensure a continuous flow of product availability for our customers. Make outbound calls to staff, farmers, and partners to conduct surveys, handle inquiries, provide support, and ensure first-call resolution while escalating any outliers to relevant parties until resolved. This, while keeping in mind the set SLAs. Diligently handle farmers’ and partner customers’ inquiries via telephone and/or SMS/Respond.io Manage and resolve farmers/customers/partners and Field Teams’ complaints as they pertain to the agro dealer channels Training Partners and their attendants on product, promotions, referrals, technical/mobile app, and service information by clearly explaining procedures; answering questions and queries; and providing information in accordance with the Company’s policies and procedures Accurately document all customer interaction information according to standard operating procedures, as the Company shall detail to you from time to time Daily reporting and update of any feedback/insights/recommendations/challenges Ensure high-quality results by adhering to standards and guidelines, as well as identifying customer service process gaps and recommending improvements in procedures. In case of process gaps where a possible solution is not in sight, you can escalate it for the relevant team to follow up Ensure high-quality results by adhering to set KPIs, as will be provided in detail to you from time to time by your supervisor Ensure 100% product availability at all times at the assigned cohort of partners Troubleshoot Mobile App-related issues and provide first-level resolutions to the customer Treat farmers and partners with respect and maintain high standards of customer care while attending to your duties Take care of the company’s assets that are accorded to you individually as well as those meant for common use
Have Previous Account management experience You have heart and Grit Are highly organized with strong execution, prioritization, and collaboration skills Have a working knowledge of platforms needed to deliver on responsibilities – Google Drive, Google Sheets/Excel, Google Slides/PowerPoint, etc. Having a diploma or a graduate degree in business-related disciplines would be ideal Are an Excellent communicator with well-developed interpersonal skills to relate with partners and fellow colleagues Have the Ability to work under minimum supervision with resilience and a “can-do’’ attitude Are Conversant with English and a vernacular language Are Self-driven and able to work remotely with minimal supervision Have basic computer skills and be familiar with Windows or Ubuntu OS Previous call center experience will be an advantage
JOB-68c68b275b4eb
Vacancy title:
Agrodealer Success Agent
[Type: FULL_TIME, Industry: Agriculture, Food, and Natural Resources, Category: Agricultural Services & Products]
Jobs at:
Apollo Agriculture
Deadline of this Job:
Sunday, September 21 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Sunday, September 14 2025, Base Salary: Not Disclosed
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JOB DETAILS:
About The Role
The ideal candidate for this role will promptly and efficiently manage the experience for the partner and the farmer. They will be tasked with end-to-end partner support and ensuring that our partners can succeed in their obligations to our customers, delivering the best customer experience. They will handle and respond to Partner queries from all the available channels, troubleshoot problems, and provide information regarding the organization’s products or services through training.
Responsibilities:
- Work with an assigned cohort of partners to ensure a continuous flow of product availability for our customers.
- Make outbound calls to staff, farmers, and partners to conduct surveys, handle inquiries, provide support, and ensure first-call resolution while escalating any outliers to relevant parties until resolved. This, while keeping in mind the set SLAs.
- Diligently handle farmers’ and partner customers’ inquiries via telephone and/or SMS/Respond.io
- Manage and resolve farmers/customers/partners and Field Teams’ complaints as they pertain to the agro dealer channels
- Training Partners and their attendants on product, promotions, referrals, technical/mobile app, and service information by clearly explaining procedures; answering questions and queries; and providing information in accordance with the Company’s policies and procedures
- Accurately document all customer interaction information according to standard operating procedures, as the Company shall detail to you from time to time
- Daily reporting and update of any feedback/insights/recommendations/challenges
- Ensure high-quality results by adhering to standards and guidelines, as well as identifying customer service process gaps and recommending improvements in procedures. In case of process gaps where a possible solution is not in sight, you can escalate it for the relevant team to follow up
- Ensure high-quality results by adhering to set KPIs, as will be provided in detail to you from time to time by your supervisor
- Ensure 100% product availability at all times at the assigned cohort of partners
- Troubleshoot Mobile App-related issues and provide first-level resolutions to the customer
- Treat farmers and partners with respect and maintain high standards of customer care while attending to your duties
- Take care of the company’s assets that are accorded to you individually as well as those meant for common use
Requirements:
- Have Previous Account management experience
- You have heart and Grit
- Are highly organized with strong execution, prioritization, and collaboration skills
- Have a working knowledge of platforms needed to deliver on responsibilities – Google Drive, Google Sheets/Excel, Google Slides/PowerPoint, etc.
- Having a diploma or a graduate degree in business-related disciplines would be ideal
- Are an Excellent communicator with well-developed interpersonal skills to relate with partners and fellow colleagues
- Have the Ability to work under minimum supervision with resilience and a “can-do’’ attitude
- Are Conversant with English and a vernacular language
- Are Self-driven and able to work remotely with minimal supervision
- Have basic computer skills and be familiar with Windows or Ubuntu OS
- Previous call center experience will be an advantage
We:
- Are a collaborative team of smart and ambitious people who are dedicated to serving our customers.
- Make magic happen to solve hard problems and always come with solutions when challenges arise.
- Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve.
- Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree.
- Offer a dynamic environment that fosters talent, collaboration, and growth.
- Take pride in our work and share the responsibility to see it through from conception to deployment.
- Back up our talk with a competitive compensation and benefits package and challenging projects.
- Value autonomy, honesty, transparency, and respect.
- Are excited to hear from you
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
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