Branch Manager
2025-09-17T08:11:28+00:00
Unifi Zambia
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https://unifi.credit/zm/
FULL_TIME
Kawambwa
Kawambwa
10101
Zambia
Finance
Management
2025-09-29T17:00:00+00:00
Zambia
8
Role Purpose
This role is designed for a dynamic and results-driven individual to lead Unifi’s Kawambwa Branch. The Branch Manager will be responsible for driving business growth, overseeing daily operations, and ensuring the delivery of exceptional customer service. With a strong focus on leadership, sales, marketing, and risk management, the ideal candidate will foster a high-performance team culture, identify local market opportunities, and implement strategies that align with Unifi’s mission and standards. This position is key to ensuring branch profitability, compliance, and sustained customer satisfaction.
Responsibilities
- Assess local market conditions to identify current and future sales opportunities.
- Drive branch growth through strategic marketing and targeted outreach initiatives.
- Lead and manage a high-performing team by fostering a culture of teamwork, accountability, and excellence.
- Build and maintain strong relationships with customers, stakeholders, and the community.
- Handle escalated customer complaints and ensure timely, effective resolution.
- Prepare and submit accurate monthly reports to headquarters on branch performance and business status.
- Identify operational gaps and implement corrective actions to optimize performance.
- Ensure compliance with company policies, credit regulations, and ethical standards.
- Develop and implement risk management strategies to minimize exposure.
- Monitor market trends and provide competitive intelligence reports.
- Approve loans in line with credit policy and risk assessment protocols.
- Oversee people management functions including performance monitoring, coaching, and development.
- Share best practices and collaborate with other branches to drive collective success.
- Uphold a high standard of customer service and ensure sales targets are met or exceeded.
- Represent and enhance the visibility and reputation of the branch within the community.
- Perform any other duties as may be assigned.
Requirements
- Diploma or Degree in Banking & Finance, Business Administration, or a related field.
- Proven leadership skills with experience managing teams in a sales or financial services environment.
- Strong organizational and time-management skills.
- Ability to work independently while fostering collaboration within a team.
- Excellent multitasking, communication, and problem-solving abilities.
- A results-oriented mindset with a focus on service delivery and business growth.
- A minimum of 3 years work experience in a financial services sector
Assess local market conditions to identify current and future sales opportunities. Drive branch growth through strategic marketing and targeted outreach initiatives. Lead and manage a high-performing team by fostering a culture of teamwork, accountability, and excellence. Build and maintain strong relationships with customers, stakeholders, and the community. Handle escalated customer complaints and ensure timely, effective resolution. Prepare and submit accurate monthly reports to headquarters on branch performance and business status. Identify operational gaps and implement corrective actions to optimize performance. Ensure compliance with company policies, credit regulations, and ethical standards. Develop and implement risk management strategies to minimize exposure. Monitor market trends and provide competitive intelligence reports. Approve loans in line with credit policy and risk assessment protocols. Oversee people management functions including performance monitoring, coaching, and development. Share best practices and collaborate with other branches to drive collective success. Uphold a high standard of customer service and ensure sales targets are met or exceeded. Represent and enhance the visibility and reputation of the branch within the community. Perform any other duties as may be assigned.
Diploma or Degree in Banking & Finance, Business Administration, or a related field. Proven leadership skills with experience managing teams in a sales or financial services environment. Strong organizational and time-management skills. Ability to work independently while fostering collaboration within a team. Excellent multitasking, communication, and problem-solving abilities. A results-oriented mindset with a focus on service delivery and business growth. A minimum of 3 years work experience in a financial services sector
JOB-68ca6d30540c4
Vacancy title:
Branch Manager
[Type: FULL_TIME, Industry: Finance, Category: Management]
Jobs at:
Unifi Zambia
Deadline of this Job:
Monday, September 29 2025
Duty Station:
Kawambwa | Kawambwa | Zambia
Summary
Date Posted: Wednesday, September 17 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Role Purpose
This role is designed for a dynamic and results-driven individual to lead Unifi’s Kawambwa Branch. The Branch Manager will be responsible for driving business growth, overseeing daily operations, and ensuring the delivery of exceptional customer service. With a strong focus on leadership, sales, marketing, and risk management, the ideal candidate will foster a high-performance team culture, identify local market opportunities, and implement strategies that align with Unifi’s mission and standards. This position is key to ensuring branch profitability, compliance, and sustained customer satisfaction.
Responsibilities
- Assess local market conditions to identify current and future sales opportunities.
- Drive branch growth through strategic marketing and targeted outreach initiatives.
- Lead and manage a high-performing team by fostering a culture of teamwork, accountability, and excellence.
- Build and maintain strong relationships with customers, stakeholders, and the community.
- Handle escalated customer complaints and ensure timely, effective resolution.
- Prepare and submit accurate monthly reports to headquarters on branch performance and business status.
- Identify operational gaps and implement corrective actions to optimize performance.
- Ensure compliance with company policies, credit regulations, and ethical standards.
- Develop and implement risk management strategies to minimize exposure.
- Monitor market trends and provide competitive intelligence reports.
- Approve loans in line with credit policy and risk assessment protocols.
- Oversee people management functions including performance monitoring, coaching, and development.
- Share best practices and collaborate with other branches to drive collective success.
- Uphold a high standard of customer service and ensure sales targets are met or exceeded.
- Represent and enhance the visibility and reputation of the branch within the community.
- Perform any other duties as may be assigned.
Requirements
- Diploma or Degree in Banking & Finance, Business Administration, or a related field.
- Proven leadership skills with experience managing teams in a sales or financial services environment.
- Strong organizational and time-management skills.
- Ability to work independently while fostering collaboration within a team.
- Excellent multitasking, communication, and problem-solving abilities.
- A results-oriented mindset with a focus on service delivery and business growth.
- A minimum of 3 years work experience in a financial services sector
Work Hours: 8
Experience in Months: 36
Level of Education: associate degree
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