Background information about the job or company (e.g., role context, company overview)

Mulonga Water Supply and Sanitation Company Ltd is a dynamic and vibrant Company providing water and sanitation services in the Municipalities of Chingola, Mufulira and Chililabombwe. At Mulonga, all employees play a crucial role in moving the company “towards purified excellence”. Thus Mulonga acknowledges the importance of having a team that will actualize its objectives and ultimately transform Mulonga into “the most admired utility in Africa”. To ensure this is achieved, Mulonga commits to attract and retain the best employees through a systematic talent management process.

Responsibilities or duties

Reporting to the Technical Director, the job holder will be responsible for the technical and commercial operations in the Division by ensuring that water supply and sanitation services are provided in an efficient and sustainable manner.

• Develops Divisional operation plans and oversees implementation to ensure delivery of quality water and sanitation services.
• Coordinates the Division maintenance works in liaison with Technical Asset Management to ensure continuity of service delivery.
• Ensures that raw water sources are safeguarded against pollution by continuous monitoring quality of raw water and ensuring immediate implementation of remedial action in the event of unacceptable pollution levels.
• Oversees the Divisional commercial activities, aiming to drive revenue growth, maximize collections and manage risks
• Implements all company policies and programs at the Division to ensure that staff welfare, customer care, implementation of Maintenance Management system (MMS) in liaison with key departments concerned.
• Prepares and submits periodic reports covering the operations of the Division for Senior Management information and decision making.
• Represents the Company in all developmental and communication meetings with Key stakeholders in the Division. Ensures information flows through meetings, memos and seminars
• Chairs Divisional management and family meetings, attends and presents Division’s monthly report at the Bi-Weekly Executive meetings at Head Office.
• Makes periodic visits at least once a month to operational areas such as treatment plants, sewer ponds and booster stations to see first – hand, the status of operations
• Oversees the preparation of and implementation of the Division’s annual budget as well as Strategic Corporate and business plans and ensure that expenditure at the Division is within the approved budget.
• Supervises, coaches, motivates, develops and disciplines subordinates. Monitors, reviews and agrees on the performance of subordinates to ensure that they meet their agreed performance targets.

Qualifications or requirements (e.g., education, skills)

Grade 12 Certificate with minimum of 5 ‘O’ Levels

Degree in Mechanical, Civil or Water Engineering with Professional membership with the Engineering Institute of Zambia (EIZ) and Registered with the Engineering Registration Board (ERB).

OR Bachelor’s Degree in Business Administration

Experience needed

Minimum of 5 years’ post qualification experience ina similar role

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Good understanding of organization dynamics and technical processes and policies.

Good understanding of engineering/business principles and water utility operations

Able to anticipate challenges and opportunities which may arise from customers, regulatory, technological and sector changes and translate these into coherent strategies

Experience in commercial processes

Ability to work in a fast-paced working environment

A wide range of creativity and latitude is expected

Valid Driver’s License with minimum of 2 years’ experience (Ability to Drive Manual Vehicle)

Female candidates are especially encouraged to apply.

• Develops Divisional operation plans and oversees implementation to ensure delivery of quality water and sanitation services.
• Coordinates the Division maintenance works in liaison with Technical Asset Management to ensure continuity of service delivery.
• Ensures that raw water sources are safeguarded against pollution by continuous monitoring quality of raw water and ensuring immediate implementation of remedial action in the event of unacceptable pollution levels.
• Oversees the Divisional commercial activities, aiming to drive revenue growth, maximize collections and manage risks
• Implements all company policies and programs at the Division to ensure that staff welfare, customer care, implementation of Maintenance Management system (MMS) in liaison with key departments concerned.
• Prepares and submits periodic reports covering the operations of the Division for Senior Management information and decision making.
• Represents the Company in all developmental and communication meetings with Key stakeholders in the Division. Ensures information flows through meetings, memos and seminars
• Chairs Divisional management and family meetings, attends and presents Division’s monthly report at the Bi-Weekly Executive meetings at Head Office.
• Makes periodic visits at least once a month to operational areas such as treatment plants, sewer ponds and booster stations to see first – hand, the status of operations
• Oversees the preparation of and implementation of the Division’s annual budget as well as Strategic Corporate and business plans and ensure that expenditure at the Division is within the approved budget.
• Supervises, coaches, motivates, develops and disciplines subordinates. Monitors, reviews and agrees on the performance of subordinates to ensure that they meet their agreed performance targets.

• Good understanding of organization dynamics and technical processes and policies.
• Good understanding of engineering/business principles and water utility operations
• Able to anticipate challenges and opportunities which may arise from customers, regulatory, technological and sector changes and translate these into coherent strategies
• Experience in commercial processes
• Ability to work in a fast-paced working environment
• A wide range of creativity and latitude is expected
• Valid Driver’s License with minimum of 2 years’ experience (Ability to Drive Manual Vehicle)

• Grade 12 Certificate with minimum of 5 ‘O’ Levels
• Degree in Mechanical, Civil or Water Engineering with Professional membership with the Engineering Institute of Zambia (EIZ) and Registered with the Engineering Registration Board (ERB).
• OR Bachelor’s Degree in Business Administration