Background

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for thousands of clients across Zambia, Kenya, Uganda and South Africa. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest-growing lenders in East Africa, we combine exceptional client service with the very best tech and data analytics.

Role Purpose

To build, enhance, and sustain a high-performing environment that supports both the Finance function and the broader business. This role will focus on Operational support to wider business during a critical period of expansion, ensuring strategic alignment, operational excellence and Customer satisfaction.

Success in this role demands a dynamic blend of financial rigor and entrepreneurial drive to elevate performance and enable long-term planning. The ideal candidate will be a proactive, hands-on leader capable of bridging financial strategy with business needs across Zambia and into new markets.

Responsibilities

• Co-ordinate the financial support function to Operations ensuring pro-active solutions and always putting the customer first.
• Drive performance by analyzing processes and results, monitoring variances, identifying trends, and recommending corrective actions to management.
• Maintain and reconcile all Clearing and Suspense accounts, ensuring matching, clearing and analysis and highlight to management any risks or process weaknesses identified.
• Conduct in-depth analysis to support strategic decision-making and improve business outcomes.
• Design, implement, and manage projects that drive process improvement and operational excellence, working closely with Group Finance, IT and Data.
• Provide insight and advice on business strategies, supporting the FinOps role as a key liaison between the finance function and operational teams.
• Own and manage the integrity of operational reconciliations and accounts impacted by day-to-day business activities.
• Identify and escalate financial risks, process inefficiencies, and areas for improvement within the finance function.
• Lead, manage, and develop the FinOps team to meet performance standards and support the organization’s growth.
• Continuously improve, document, and maintain FinOps-related processes to enhance consistency and effectiveness.
• Support the budgeting processes to ensure accurate, insightful financial reporting for internal and external stakeholders.
• Deliver financial support and training to build financial acumen across business units and enhance decision-making.

Requirements

• ZICA/ACCA professional.
• Minimum of 5 years’ experience in a similar FinOps role, ideally within a high-growth or dynamic business environment
• Strong problem solving skills with the ability to review operational processes and implement constant improvements.
• Demonstrated ability to work independently, identify challenges, and proactively develop effective, innovative solutions
• Strong communication and leadership abilities with the confidence and adaptability to engage effectively at all levels of the organization
• Strong interpersonal skills with a collaborative mindset and the ability to foster productive internal and external partnerships
• High attention to detail, strong organizational skills, and the ability to manage large volumes of information in a fast-paced, evolving environment
• Entrepreneurial energy, resilience, and a structured approach to finance suited to a dynamic, high-growth, pan-African business context.
• Strong “Client First” attitude.

• Co-ordinate the financial support function to Operations ensuring pro-active solutions and always putting the customer first.
• Drive performance by analyzing processes and results, monitoring variances, identifying trends, and recommending corrective actions to management.
• Maintain and reconcile all Clearing and Suspense accounts, ensuring matching, clearing and analysis and highlight to management any risks or process weaknesses identified.
• Conduct in-depth analysis to support strategic decision-making and improve business outcomes.
• Design, implement, and manage projects that drive process improvement and operational excellence, working closely with Group Finance, IT and Data.
• Provide insight and advice on business strategies, supporting the FinOps role as a key liaison between the finance function and operational teams.
• Own and manage the integrity of operational reconciliations and accounts impacted by day-to-day business activities.
• Identify and escalate financial risks, process inefficiencies, and areas for improvement within the finance function.
• Lead, manage, and develop the FinOps team to meet performance standards and support the organization’s growth.
• Continuously improve, document, and maintain FinOps-related processes to enhance consistency and effectiveness.
• Support the budgeting processes to ensure accurate, insightful financial reporting for internal and external stakeholders.
• Deliver financial support and training to build financial acumen across business units and enhance decision-making.

• Strong problem solving skills
• Ability to review operational processes and implement constant improvements
• Demonstrated ability to work independently, identify challenges, and proactively develop effective, innovative solutions
• Strong communication and leadership abilities
• Confidence and adaptability to engage effectively at all levels of the organization
• Strong interpersonal skills
• Collaborative mindset
• Ability to foster productive internal and external partnerships
• High attention to detail
• Strong organizational skills
• Ability to manage large volumes of information in a fast-paced, evolving environment
• Entrepreneurial energy
• Resilience
• Structured approach to finance
• Strong “Client First” attitude

• ZICA/ACCA professional