Job Description

To provide specialist high level technical advice, high level problem resolution of complex problems, system security and policy implementation monitoring

ZAQA verified educational qualifications

• Contribute to cost efficiencies through responsible utilisation of work-related resources
• Manage system enhancements to improve efficiencies
• Resolve IT Help Desk Query and Fault incidents and develop new approaches in the light of changing business circumstances
• Provide second level standby and complex problem resolution by interfacing with vendor support to resolve complex application and system configurations
• Identify and utilise opportunities to assess and improve own performance
• Report on transactional and process activities within set guidelines to provide timely information for decision making
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
• Deliver customer service through adherence to quality service standards

• Provide specialist high level technical advice
• High level problem resolution of complex problems
• System security and policy implementation monitoring
• Contribute to cost efficiencies through responsible utilisation of work-related resources
• Manage system enhancements to improve efficiencies
• Resolve IT Help Desk Query and Fault incidents
• Develop new approaches in the light of changing business circumstances
• Provide second level standby and complex problem resolution by interfacing with vendor support to resolve complex application and system configurations
• Identify and utilise opportunities to assess and improve own performance
• Report on transactional and process activities within set guidelines to provide timely information for decision making
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Comply with relevant statutory, legislative, policy and governance requirements
• Adhere to processes and procedures related to area of specialisation
• Deliver customer service through adherence to quality service standards

• ZAQA verified educational qualifications