A BOUT THE INSTITUTE & ROLE OPERATIONS

The Identity & Leadership Formation Institute develops leaders whose internal formation can sustain the success, influence, and impact they are called to carry, anchored in the flagship ROOTEDâ„¢ methodology. This role is the operational backbone of the Institute, providing direct executive support to the Founder while coordinating participant experiences, programmes, coaching administration, communications, and operational systems.

K EY RESPONSIBILITIES

• Schedule and manage coaching sessions and calendars
• Track coaching packages and engagements
• Prepare materials and maintain confidential coaching records
• Follow up with clients and participants
• Coordinate assessments and feedback reports

EXECUTIVE SUPPORT

• Manage calendar, scheduling and appointments
• Coordinate meetings, coaching sessions, workshops and speaking engagements
• Prepare agendas and briefing notes
• Track action points and follow-ups
• Manage travel arrangements where required
• Maintain confidentiality on all organisational and client information

PROGRAMME & COHORT COORDINATION

• Manage participant registration, onboarding and applications
• Track attendance and programme participation
• Prepare materials, workbooks and programme communication
• Coordinate venue logistics and virtual sessions
• Support participant assessments and evaluations
• Maintain programme records and documentation

EXECUTIVE COACHING ADMINISTRATION

• Schedule and manage coaching sessions and calendars
• Track coaching packages and engagements
• Prepare materials and maintain confidential coaching records
• Follow up with clients and participants
• Coordinate assessments and feedback reports

EVENTS & WORKSHOP COORDINATION

• Support planning and execution of leadership events
• Coordinate venue bookings and vendor management
• Prepare event materials and participant packs
• Support event-day logistics and feedback tracking

COMMUNICATION & STAKEHOLDER MANAGEMENT

• Serve as first point of contact for programme enquiries
• Manage participant communication professionally
• Support relationship management with clients and partners
• Maintain post-programme and post-event relationships
• Maintain contact databases

INSTITUTE OPERATIONS & MARKETING

• Maintain programme databases and digital filing
• Support financial administration and invoicing
• Coordinate programme promotions and content scheduling
• Monitor programme metrics and participation data

• Schedule and manage coaching sessions and calendars
• Track coaching packages and engagements
• Prepare materials and maintain confidential coaching records
• Follow up with clients and participants
• Coordinate assessments and feedback reports
• Manage calendar, scheduling and appointments
• Coordinate meetings, coaching sessions, workshops and speaking engagements
• Prepare agendas and briefing notes
• Track action points and follow-ups
• Manage travel arrangements where required
• Maintain confidentiality on all organisational and client information
• Manage participant registration, onboarding and applications
• Track attendance and programme participation
• Prepare materials, workbooks and programme communication
• Coordinate venue logistics and virtual sessions
• Support participant assessments and evaluations
• Maintain programme records and documentation
• Support planning and execution of leadership events
• Coordinate venue bookings and vendor management
• Prepare event materials and participant packs
• Support event-day logistics and feedback tracking
• Serve as first point of contact for programme enquiries
• Manage participant communication professionally
• Support relationship management with clients and partners
• Maintain post-programme and post-event relationships
• Maintain contact databases
• Maintain programme databases and digital filing
• Support financial administration and invoicing
• Coordinate programme promotions and content scheduling
• Monitor programme metrics and participation data