Job Purpose

The Insurance Sales Manager will be responsible for growing the Agency and Motor Business, managing policy sales, and overseeing the sales team. The role involves recruiting and managing insurance agents, building strong partner relationships, generating new business, and achieving assigned sales targets. Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business. Assess marketing potential of new and existing store locations, considering statistics and expenditures.

Summary of Key Responsibilities:

• Recruit and train new brokers. Lead insurance agents and track performance.
• Create and implement business strategies and goals
• Oversee daily operations of the Agency and Motor Business department to ensure efficiency and compliance.
• Develop and implement policies and procedures to streamline workflows.
• Monitor key performance indicators (KPIs) and identify areas for improvement..
• Lead, motivate, and develop team members to achieve departmental goals.
• Analyze data and trends to make informed operational decisions.
• Handle escalated issues and resolve them in a timely manner.
• Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
• Setting and monitoring sales goals, facilitating the professional development of the team, and providing customer support.
• Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
• Determine price schedules and discount rates.
• Monitor customer preferences to determine focus of sales efforts.
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
• Prepare budgets and approve budget expenditures.
• Represent the Company at insurance trade association meetings to promote products.
• Collaborate with underwriting, claims, and customer service teams for seamless operations

Required Skills and Competencies

• Excellent communication and presentation skills
• Resilient spirit and a persistent nature
• Impeccable interpersonal skills and friendly attitude
• Well organized with time great management abilities
• Good Leadership Skills
• Excellent Networking Skills
• Strong interpersonal skills.
• Proven leadership and team management skills.
• Excellent analytical and problem-solving abilities
• Ability to work in a fast-paced, dynamic environment.

Primary Areas of Accountability:

Qualifications and Experience

• Bachelor in Business Studies/Administration, Marketing or Insurance
• Must have a minimum of 5 years’ post-qualification experience in Insurance Sales, Marketing and Retails Corporate Business.
• Strong understanding of insurance industry regulations and best practices.
• Strong knowledge of insurance products, claims processes, and regulatory compliance in Zambia
• Proven experience in Insurance Sales, Training and Recruitment.

• Recruit and train new brokers. Lead insurance agents and track performance.
• Create and implement business strategies and goals
• Oversee daily operations of the Agency and Motor Business department to ensure efficiency and compliance.
• Develop and implement policies and procedures to streamline workflows.
• Monitor key performance indicators (KPIs) and identify areas for improvement..
• Lead, motivate, and develop team members to achieve departmental goals.
• Analyze data and trends to make informed operational decisions.
• Handle escalated issues and resolve them in a timely manner.
• Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
• Setting and monitoring sales goals, facilitating the professional development of the team, and providing customer support.
• Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
• Determine price schedules and discount rates.
• Monitor customer preferences to determine focus of sales efforts.
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
• Prepare budgets and approve budget expenditures.
• Represent the Company at insurance trade association meetings to promote products.
• Collaborate with underwriting, claims, and customer service teams for seamless operations

• Excellent communication and presentation skills
• Resilient spirit and a persistent nature
• Impeccable interpersonal skills and friendly attitude
• Well organized with time great management abilities
• Good Leadership Skills
• Excellent Networking Skills
• Strong interpersonal skills.
• Proven leadership and team management skills.
• Excellent analytical and problem-solving abilities
• Ability to work in a fast-paced, dynamic environment.

• Bachelor in Business Studies/Administration, Marketing or Insurance
• Must have a minimum of 5 years’ post-qualification experience in Insurance Sales, Marketing and Retails Corporate Business.
• Strong understanding of insurance industry regulations and best practices.
• Strong knowledge of insurance products, claims processes, and regulatory compliance in Zambia
• Proven experience in Insurance Sales, Training and Recruitment.