Background

The Zambia Public Procurement Authority (ZPPA) is a body corporate responsible for the regulation of public procurement in Zambia. It invites applications from suitably qualified and experienced candidates for appointment into ZPPA’s establishment for the following positions.

Role Purpose

To effectively provide support to the Electronic Government Procurement (e-GP) system users. The Officer will be responsible for providing procurement support related to the performance of various tasks by users on the e-GP system and customer service.

Main Duties

Under the supervision of the Senior Officer-e-GP, the officer will be responsible for, but not limited to the following:

• Receive and respond to client queries and run diagnostic tests to determine solution and advise users accordingly;
• Handle grievances raised by system users in relation to the e-GP system procurement related issues;
• Ask questions to determine nature of problem and walk clients through problem-solving process;
• Respond to queries and advise clients on how to create system profiles, tenders, notices and other related matters on the e-GP system;
• Manage all aspects of the e-GP related operations including user administration and training support;
• Prepare weekly, monthly and quarterly reports on queries raised by clients and present them to supervisor for further action; and
• Performs any other lawful duties assigned by superior from time to time.

Qualifications and Experience

• Education: Full Grade 12 Certificate with at least five (5) credits or better including English and Mathematics.
• Vocational or Professional Requirements: Candidates should have any of the following:
  • Bachelor of Science Degree in Procurement and Supply; or
  • Bachelor of Arts Degree in Social Science with a Diploma in Chartered Institute of Purchasing and Supply (CIPS Level 4) or Diploma in Procurement and Supplies.
• Relevant Post Qualification Work Experience: Minimum two (2) years’ procurement experience.

Other Skills and Requirements

• Good writing and ability to communicate effectively with staff, clients and other stakeholders in order to provide support on the e-GP system;
• Ability to comprehend system reports and prepare reports;
• Customer Service oriented; and
• Must be a member of the Zambia Institute of Procurement and Supply with current practicing certificate.

Tenure

The position of Officer- Electronic Government Procurement is on permanent and pensionable basis.

• Receive and respond to client queries and run diagnostic tests to determine solution and advise users accordingly
• Handle grievances raised by system users in relation to the e-GP system procurement related issues
• Ask questions to determine nature of problem and walk clients through problem-solving process
• Respond to queries and advise clients on how to create system profiles, tenders, notices and other related matters on the e-GP system
• Manage all aspects of the e-GP related operations including user administration and training support
• Prepare weekly, monthly and quarterly reports on queries raised by clients and present them to supervisor for further action
• Performs any other lawful duties assigned by superior from time to time

• Good writing
• Ability to communicate effectively with staff, clients and other stakeholders
• Ability to comprehend system reports
• Prepare reports
• Customer Service oriented

• Full Grade 12 Certificate with at least five (5) credits or better including English and Mathematics
• Bachelor of Science Degree in Procurement and Supply
• Bachelor of Arts Degree in Social Science with a Diploma in Chartered Institute of Purchasing and Supply (CIPS Level 4) or Diploma in Procurement and Supplies
• Member of the Zambia Institute of Procurement and Supply with current practicing certificate