NC 06 – Project Associate – Data Cleanup (2 year Contract) (10) ( Contract)

Location: Lusaka Province

Closing Date: June 04, 2026

Job Description

Resolve anomalies on the member and employer register as well as irregularities on member/employer contributions accounts to support compliance enforcement and payment of benefits in zero days.

Key Responsibilities

• Reconcile unbalanced and misposted payments/returns to accurately update employer and member contribution records.
• Engage all employers with unposted, unbalanced Returns including unpaid periods and ensure that they upload returns in order to close any gaps in members’ contributions records.
• Retrieve or reconstruct and post/upload all unposted, unbalanced and unpaid returns for accounts/periods that employers are unable to file.
• Timely escalate to a superior, unresponsive employers in respect of the request for them to upload returns and/or provide information for further action.
• Resolve stray/multiple and missing contributions service requests as well as any other internal or external queries to facilitate the updating of employer and member accounts and payment of benefits.
• Identify and receipt all unallocated EFT and RTGS transactions in order to update records.
• Resolve shared NRC/duplicate registrations, provisional registrations and other anomalies on the member and employer register.
• Update missing KYC details on employer and member accounts.
• Provide end-of-day updates to superiors on the status of assigned tasks and highlights on challenges encountered in the execution of duties as well as initiatives for enhancing performance.
• Any other duties incidental to the role or as assigned by supervisor(s).

Minimum Qualifications

• Grade 12 Certificate with 5 ‘O’ levels with credit or better including Mathematics and English
• Diploma in Business Administration/Finance/Accounting/Social Sciences or equivalent

Minimum Experience Required

• At least one (1) year of relevant experience in the maintenance of member/employer contributions and KYC (Know Your Customer) records preferably in the public sector pension Industry.

• Reconcile unbalanced and misposted payments/returns to accurately update employer and member contribution records.
• Engage all employers with unposted, unbalanced Returns including unpaid periods and ensure that they upload returns in order to close any gaps in members’ contributions records.
• Retrieve or reconstruct and post/upload all unposted, unbalanced and unpaid returns for accounts/periods that employers are unable to file.
• Timely escalate to a superior, unresponsive employers in respect of the request for them to upload returns and/or provide information for further action.
• Resolve stray/multiple and missing contributions service requests as well as any other internal or external queries to facilitate the updating of employer and member accounts and payment of benefits.
• Identify and receipt all unallocated EFT and RTGS transactions in order to update records.
• Resolve shared NRC/duplicate registrations, provisional registrations and other anomalies on the member and employer register.
• Update missing KYC details on employer and member accounts.
• Provide end-of-day updates to superiors on the status of assigned tasks and highlights on challenges encountered in the execution of duties as well as initiatives for enhancing performance.
• Any other duties incidental to the role or as assigned by supervisor(s).

• Data cleanup
• Reconciliation
• Employer engagement
• Record maintenance
• KYC
• Problem-solving
• Communication
• Reporting

• Grade 12 Certificate with 5 ‘O’ levels with credit or better including Mathematics and English
• Diploma in Business Administration/Finance/Accounting/Social Sciences or equivalent
• At least one (1) year of relevant experience in the maintenance of member/employer contributions and KYC (Know Your Customer) records preferably in the public sector pension Industry.