RECEPTIONIST – BEM MOTORS (2 POSITIONS)

Location: Lusaka X1 & Kitwe X1

Reporting To: Administration Officer

Job Purpose

BEM Motors invites applications from suitably qualified and customer-oriented individuals for the position of Receptionist. The Receptionist will serve as the first point of contact for clients, visitors, and business partners, ensuring a professional and welcoming environment at the leadership. The role is responsible for managing the front desk, handling telephone and customer enquiries, and providing administrative support to facilitate efficient day-to-day operations.

Key Responsibilities

• Receive and welcome customers, visitors, and suppliers in a courteous, professional, and friendly manner.
• Answer, screen, and appropriately direct incoming telephone calls promptly and efficiently.
• Handle customer enquiries and direct them to the relevant departments.
• Maintain a clean, organised, and professional reception and waiting area at all times.
• Receive, record, and distribute incoming mail, documents, and deliveries in accordance with company procedures.
• Maintain accurate visitors’ registers and telephone call records.
• Schedule appointments and assist in coordinating customer visits where required.
• Provide administrative support, including typing, filing, photocopying, and document scanning.
• Monitor and request replenishment of front office stationery and reception supplies.
• Support the coordination of meetings by preparing meeting rooms and arranging refreshments when necessary.
• Uphold BEM Motors’ customer service standards and maintain a positive corporate image at all times.

Qualifications and Skills

• Certificate or Diploma in Business Administration, Office Management, or a related field.
• Minimum of two (2) years’ proven experience as a Receptionist or Front Desk Officer.
• Excellent communication and customer service skills.
• Professional appearance with strong interpersonal skills.
• Good organisational and multitasking abilities. Ability to handle confidential information with a high level of discretion and integrity.
• Proficiency in Microsoft Office applications (Word, Excel, and Outlook).
• Ability to work with minimal supervision.
• Applicants must be not less than 30 years of age.

• Receive and welcome customers, visitors, and suppliers in a courteous, professional, and friendly manner.
• Answer, screen, and appropriately direct incoming telephone calls promptly and efficiently.
• Handle customer enquiries and direct them to the relevant departments.
• Maintain a clean, organised, and professional reception and waiting area at all times.
• Receive, record, and distribute incoming mail, documents, and deliveries in accordance with company procedures.
• Maintain accurate visitors’ registers and telephone call records.
• Schedule appointments and assist in coordinating customer visits where required.
• Provide administrative support, including typing, filing, photocopying, and document scanning.
• Monitor and request replenishment of front office stationery and reception supplies.
• Support the coordination of meetings by preparing meeting rooms and arranging refreshments when necessary.
• Uphold BEM Motors’ customer service standards and maintain a positive corporate image at all times.

• Excellent communication and customer service skills.
• Professional appearance with strong interpersonal skills.
• Good organisational and multitasking abilities. Ability to handle confidential information with a high level of discretion and integrity.
• Proficiency in Microsoft Office applications (Word, Excel, and Outlook).
• Ability to work with minimal supervision.

• Certificate or Diploma in Business Administration, Office Management, or a related field.
• Minimum of two (2) years’ proven experience as a Receptionist or Front Desk Officer.
• Applicants must be not less than 30 years of age.