Background information about the job or company (e.g., role context, company overview)

Right to Care Zambia (RTCZ) has been at the forefront of public health innovation since our incorporation in 2016, providing high impact Technical Assistance and Direct Service Delivery in partnership with the Ministry of Health. Headquartered in Lusaka, we currently operate across four provinces i.e., Lusaka, Luapula, Muchinga, and Northern, bringing quality healthcare closer to communities.

Guided by our 2023-2027 strategic plan, we are committed to strengthening health systems and improving lives through comprehensive HIV/AIDS prevention, care, and treatment, maternal and child health, and rapid epidemic response. Our integrated approach also includes malaria and TB control, public health research, Social Behaviour Change, pharmaceutical supply chain management, and addressing non-communicable diseases. As we continue to grow, we remain dedicated to excellence, collaboration, and sustainable impact in every community we serve.

Responsibilities or duties

Qualifications or requirements (e.g., education, skills)

Experience needed

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

• Ensure that adequate financial controls measures are implemented and followed by all staff.
• Assist with implementation of the organization’s risk management framework.
• Pro-actively engage with stakeholders to provide appropriate support and guidance on risk management matters and the consistent application of good practice.
• Facilitate and run quarterly risk workshops for each department/grant and operational area of the organisations.
• Develop an operational risk register for all stakeholders and coordinate and facilitate the process of risk management in all risk management workshops.
• Ensure that the risk management system is updated for all risk register updates.
• Assist with liaison with risk champions to ensure risk workshops are coordinated and risk registers are reviewed on a quarterly basis
• Assist with review of action plans updates on the Risk Management System. Assist with follow up with management for outstanding actions.
• Pro-actively engage with colleagues across the departments to inform own understanding of developments that may have risk ramifications.
• Assist with reporting for inclusion in Head of Risk and Compliance’s risk and control management reports for stakeholders when necessary.
• Assist with promotion of a culture of risk management supported by policies and procedures across the organisation and within own team.
• Assist with tracking of spend against risk budgets.
• Assist Head of Risk and Compliance with performing internal control assessments to evaluate the adequacy of internal control framework to address risks and accomplish the company’s goals and objectives.
• Make recommendations for changes to policy and procedures.
• The Risk and Compliance Officer will work closely with finance and operations staff as well as all project staff and partners, to ensure that project policies and processes are understood and consistently implemented and documented by staff.
• In collaboration with HR, ensure that all staff are issued with and sign all relevant policies.
• Conduct orientations to staff on RTCZ policies, fraud awareness and compliance to donor rules and regulations.
• Conduct routine reviews of RTCZ/Action HIV offices and units (DSD, Finance, HR, IT Operations, Programs, and sub partners) and issue reports on the findings and make recommendations on areas of improvement.
• Maintain a timetable of all deliverables to DOS by RTCZ and sub partners to RTC and due dates on the Action HIV grant and follow up with respective staff to ensure timely delivery.
• Coordinate with finance and external auditors in ensuring all audit findings are attended to in a timely manner.
• Review all of contracts and SLA before sign-off by Senior management and Legal.
• Periodic review of the insurance portfolio ensuring the effective administration of all insurance claims.
• Assist with the tracking of insurance covers due for renewal, assessment of risk exposure to RTCZ and advising the Head of Risk and Compliance on necessary and/or desirable changes in cover.
• Assist with periodic review of insurance policies and contracts for gaps and inaccuracies.
• Periodic review of the processing and monitoring of insurance claims including recording, preparing and providing information and defense arguments, and recommend value adding process improvement actions.
• Assist with review and implementation of internal Right to Care insurance policies and standard operating procedures, to ensure claims processes and the maintenance of commercial asset insurance are efficient, complete and compliant.
• Assist with ensuring timely reporting of adverse events and processing of insurance claims where necessary.
• Assist Head of Risk and Compliance to coordinate the process with internal auditors for auditing risks and compliance matters.
• Assist with set-up of initial scoping meetings with the relevant departments/grants ahead of the commencement of internal audits.
• Assist with implementation of the Combined Assurance Framework and Model.
• Assist with implementation and review of the environmental compliance policy and standard operating procedures.
• Assist with development or review of an Environmental Monitoring and Mitigation Plan (EMMP) as required by the donor.

• Problem-Solving Skills
• Business Savvy
• Service Minded
• Good Communication Skills
• Planning and Organization
• Influencing Skills
• Initiative
• Resourcefulness

• Bachelor’s degree in risk management, Finance, Accounting, Auditing, or a related field.
• At least 3 years of relevant experience in risk management, compliance, internal audit, governance, or a related field.
• Experience in the NGO/development sector is an advantage.
• Experience conducting compliance reviews, risk assessments, audits, and developing corrective action plans.
• Paid up Member of ZICA
• Professional Accounting Qualification/.
• Professional qualification in Risk Management, Internal Audit, Compliance, or Accounting is an added advantage.
• 5 years’ work experience in audit, Compliance or Risk.
• Paid up Member of ZICA
• Membership with Institute of Internal Auditors | IIA