Team Lead – Sales & Marketing

Hillview Blossoms Limited – Lusaka Sales Outlet

Role Purpose

The Team Lead – Sales & Marketing oversees Lusaka outlet operations, sales, customer service, and marketing, while coordinating with Farm Operations to grow revenue, strengthen the brand, and maintain premium cut‑flower standards.

Key Responsibilities

Shop & Operations Management

• Oversee daily outlet operations, ensuring efficiency, cleanliness, quality, and company standards.
• Manage stock, coordinate replenishment with Farm Operations, and maintain fresh, attractive displays.
• Ensure opening, closing, cash handling, and policy procedures are followed.

Team Leadership & Staff Supervision

• Lead and mentor staff to meet daily, weekly, and monthly targets.
• Train staff in customer care, product knowledge, sales techniques, and digital engagement.
• Manage schedules, performance reviews, and disciplinary matters.

Sales Growth & Customer Care

• Deliver excellent customer service and maintain high team standards.
• Promote premium flowers and seasonal specials through upselling and cross‑selling.
• Build relationships with walk‑in, corporate, premier, supermarket, event, hotel, and florist customers.
• Support key accounts through order coordination, timely fulfilment, and premium service.
• Resolve customer complaints promptly and professionally.

Marketing & Brand Visibility

• Maintain and grow Hillview Blossoms’ presence on Facebook, Instagram, WhatsApp, and the company website.
• Create weekly content plans for products, promotions, bouquets, and farm‑to‑shop stories.
• Track engagement and adjust campaigns to grow reach, enquiries, and conversions.
• Coordinate product updates, new varieties, and promotions with Farm Operations.

Market Intelligence & Prospecting

• Identify new customer segments, corporate accounts, and partnership opportunities.
• Monitor competitors and track market trends in Lusaka’s floral and gifting sector.
• Prepare weekly and monthly sales and marketing reports with actionable insights.

Analytical & Digital Tools

• Use QuickBooks Online, Excel, and customer portals to analyse sales, invoices, stock, and reports.
• Use data insights to improve sales, service, and efficiency.
• Prepare ZRA Smart Invoices within 72 hours of each sale.

Qualifications & Experience

• Diploma in Marketing, Sales, Business Administration, or a related field is an advantage.
• 2–3 years’ experience in retail sales, customer service, or marketing; floriculture or FMCG experience is an advantage.
• Ability to lead teams and manage retail operations.
• Strong analytical skills and practical QuickBooks Online and Excel experience.
• Excellent communication in English and at least one major Zambian language.
• Strong customer care skills and commitment to premium service.
• Able to multitask, work under pressure, and meet sales targets.
• Essential experience in social media management.

Key Competencies

• Customer‑centred mindset
• Leadership and people management
• Sales negotiation and closing ability
• Digital marketing and content creation
• Data analysis and reporting
• Problem‑solving and sound decision‑making
• Professionalism and reliability
• Creativity in product presentation and promotions

Working Conditions

• Based at the Hillview Blossoms sales outlet in central Lusaka.
• Requires weekend and holiday availability during peak demand and seasonal events.
• May require occasional farm visits for coordination meetings.

• Oversee daily outlet operations, ensuring efficiency, cleanliness, quality, and company standards.
• Manage stock, coordinate replenishment with Farm Operations, and maintain fresh, attractive displays.
• Ensure opening, closing, cash handling, and policy procedures are followed.
• Lead and mentor staff to meet daily, weekly, and monthly targets.
• Train staff in customer care, product knowledge, sales techniques, and digital engagement.
• Manage schedules, performance reviews, and disciplinary matters.
• Deliver excellent customer service and maintain high team standards.
• Promote premium flowers and seasonal specials through upselling and cross‑selling.
• Build relationships with walk‑in, corporate, premier, supermarket, event, hotel, and florist customers.
• Support key accounts through order coordination, timely fulfilment, and premium service.
• Resolve customer complaints promptly and professionally.
• Maintain and grow Hillview Blossoms’ presence on Facebook, Instagram, WhatsApp, and the company website.
• Create weekly content plans for products, promotions, bouquets, and farm‑to‑shop stories.
• Track engagement and adjust campaigns to grow reach, enquiries, and conversions.
• Coordinate product updates, new varieties, and promotions with Farm Operations.
• Identify new customer segments, corporate accounts, and partnership opportunities.
• Monitor competitors and track market trends in Lusaka’s floral and gifting sector.
• Prepare weekly and monthly sales and marketing reports with actionable insights.
• Use QuickBooks Online, Excel, and customer portals to analyse sales, invoices, stock, and reports.
• Use data insights to improve sales, service, and efficiency.
• Prepare ZRA Smart Invoices within 72 hours of each sale.

• Ability to lead teams and manage retail operations.
• Strong analytical skills and practical QuickBooks Online and Excel experience.
• Excellent communication in English and at least one major Zambian language.
• Strong customer care skills and commitment to premium service.
• Able to multitask, work under pressure, and meet sales targets.
• Essential experience in social media management.
• Customer‑centred mindset
• Leadership and people management
• Sales negotiation and closing ability
• Digital marketing and content creation
• Data analysis and reporting
• Problem‑solving and sound decision‑making
• Professionalism and reliability
• Creativity in product presentation and promotions

• Diploma in Marketing, Sales, Business Administration, or a related field is an advantage.
• 2–3 years’ experience in retail sales, customer service, or marketing; floriculture or FMCG experience is an advantage.