Background

Our client in the promotional and corporate products industry is seeking an energetic Accounts Manager to join their team in Lusaka. This role requires a proactive individual with strong business development skills, excellent customer service abilities, and the drive to meet and exceed performance targets.

Key Responsibilities

• Drive new business development through research, prospecting, and pursuing leads.
• Service and grow key customers who contribute significantly to company revenue.
• Ensure maximum client retention by delivering consistent, high-quality service.
• Manage allocated existing customers and maintain strong professional relationships.
• Develop quotes and proposals tailored to prospective client needs.
• Assist with sampling and deliveries when required to support client satisfaction.
• Consistently meet KPI targets set by management, including: Client calls, Physical client visits, Database entries.
• Ensure timely and accurate reporting of activities.
• Maintain strong organizational skills and attention to detail.
• Correctly utilize CRM software tools for client management and reporting.
• Engage in networking activities to expand business opportunities.
• Represent the company professionally, wearing branded clothing during client interactions.
• Provide support to the team on other accounts when needed.
• Perform ad-hoc duties as assigned by management.
• Embody and live the company values in all interactions.

Qualifications & Experience

• Minimum of 3–5 years’ experience in account management, sales, or business development.
• Proven track record of meeting sales targets and managing client relationships.
• Strong communication and negotiation skill
• Proficiency in CRM systems and Microsoft Office Suite.
• Highly organized, detail-oriented, and able to multitask effectively.
• Professional presentation and ability to represent the company brand confidently.

Competencies & Attributes

• Energetic and self-motivated with a proactive approach.
• Strong customer focus and relationship-building skills.
• Results-driven with commercial awareness.
• Team player with a collaborative mindset.
• High integrity and professionalism.

• Drive new business development through research, prospecting, and pursuing leads.
• Service and grow key customers who contribute significantly to company revenue.
• Ensure maximum client retention by delivering consistent, high-quality service.
• Manage allocated existing customers and maintain strong professional relationships.
• Develop quotes and proposals tailored to prospective client needs.
• Assist with sampling and deliveries when required to support client satisfaction.
• Consistently meet KPI targets set by management, including: Client calls, Physical client visits, Database entries.
• Ensure timely and accurate reporting of activities.
• Maintain strong organizational skills and attention to detail.
• Correctly utilize CRM software tools for client management and reporting.
• Engage in networking activities to expand business opportunities.
• Represent the company professionally, wearing branded clothing during client interactions.
• Provide support to the team on other accounts when needed.
• Perform ad-hoc duties as assigned by management.
• Embody and live the company values in all interactions.

• Business development
• Customer service
• Sales targets
• Client relationships
• Communication
• Negotiation
• CRM systems
• Microsoft Office Suite
• Organizational skills
• Attention to detail
• Multitasking
• Professional presentation
• Networking

• Minimum of 3–5 years’ experience in account management, sales, or business development.
• Proven track record of meeting sales targets and managing client relationships.
• Strong communication and negotiation skill
• Proficiency in CRM systems and Microsoft Office Suite.
• Highly organized, detail-oriented, and able to multitask effectively.
• Professional presentation and ability to represent the company brand confidently.