Background

We are seeking a dynamic and results-driven Business Development & Operations Manager to oversee and expand a growing business portfolio in Lusaka. The role will support and manage multiple business ventures, including:

• Fully Furnished Apartments (Short- and Long-Term Rentals)
• Luxury Spa (Startup Phase)
• Furniture Business (Startup Phase)

This position requires a highly organized professional who can effectively manage daily operations while also driving business growth, partnerships, and revenue generation.

Key Responsibilities

Operations Management

• Oversee day-to-day operations of the furnished apartments and support staff
• Implement operational systems, procedures, and reporting structures
• Ensure high standards of service delivery and operational efficiency

Business Development

• Identify and pursue new business opportunities and partnerships
• Develop and execute sales and marketing strategies to increase revenue
• Build and maintain strong relationships with corporate clients and partners

Startup Development

• Assist in the setup and launch of the luxury spa and furniture business
• Identify suppliers, establish vendor relationships, and support operational setup
• Develop operational guidelines and performance targets

Reporting & Financial Oversight

• Monitor operational expenses and budgets
• Prepare regular performance and financial reports for management
• Track key performance indicators and recommend improvements

Minimum Requirements & Qualifications

• Proven experience in business development, operations management, or a similar role
• Strong background in sales strategy, client relationship management, and revenue growth
• Excellent financial understanding and reporting ability
• Strong communication, negotiation, and presentation skills
• Ability to analyze market trends and develop growth-oriented strategies
• Experience in hospitality, property management, retail, or startup environments is highly desirable
• Experience with CRM systems, data analysis, and market research tools is an advantage
• Bachelor’s degree in Business Administration, Marketing, or a related field preferred
• High level of integrity, accountability, and ability to work independently

What We Offer

• Competitive base salary
• Performance-based incentives
• Opportunity to grow with an expanding business group
• Leadership role with long-term growth potential

• Oversee day-to-day operations of the furnished apartments and support staff
• Implement operational systems, procedures, and reporting structures
• Ensure high standards of service delivery and operational efficiency
• Identify and pursue new business opportunities and partnerships
• Develop and execute sales and marketing strategies to increase revenue
• Build and maintain strong relationships with corporate clients and partners
• Assist in the setup and launch of the luxury spa and furniture business
• Identify suppliers, establish vendor relationships, and support operational setup
• Develop operational guidelines and performance targets
• Monitor operational expenses and budgets
• Prepare regular performance and financial reports for management
• Track key performance indicators and recommend improvements

• Strong communication, negotiation, and presentation skills
• Ability to analyze market trends and develop growth-oriented strategies
• Experience with CRM systems, data analysis, and market research tools is an advantage

• Proven experience in business development, operations management, or a similar role
• Strong background in sales strategy, client relationship management, and revenue growth
• Excellent financial understanding and reporting ability
• Experience in hospitality, property management, retail, or startup environments is highly desirable
• Bachelor’s degree in Business Administration, Marketing, or a related field preferred
• High level of integrity, accountability, and ability to work independently