Background information about the job or company

ExpressCredit Ltd is part of Eleving Group, an international Fintech Company Operating in sixteen countries across three Continents. We are a world class, reliable and Internationally trusted partner, expanding access to finance in Zambia, Our company helps individuals in need of short-term and long-term financial solutions all of which make a meaningful and lasting impact on the local communities.Since 2018, ExpressCredit has more than tripled its global operations and grown significantly worldwide. If you want to work for a dynamic, forward-thinking and socially responsible financial services provider we are the right match for you!

We invite suitably qualified Candidates based in Lusaka to apply for the position of Security Officer (Fraud and Investigation).

Responsibilities or duties

Conduct fraud investigations of suspicious phone financing activities, including analysis of IMEI records, customer behavior and device usage patterns.

Investigate internal and external fraud cases, gathering evidence, interviewing relevant parties, and preparing investigation reports.

Lead recovery operations for stolen, fraudulently obtained, or defaulted devices in collaboration with law enforcement agencies, informants, and field teams.

Liaise with police, criminal investigation departments (CID), prosecutors and other security stakeholders to support criminal investigations and prosecutions.

Conduct surveillance, intelligence gathering, and background checks relating to fraud, theft, and misconduct cases.

Identify fraud trends, emerging threats, and control weaknesses, and recommend preventive measures and policy improvements.

Perform regular audits and reviews of systems, processes, and controls to identify vulnerabilities and fraud risks.

Partner with Risk, Sales, Collections and Operations teams to develop and implement fraud prevention strategies.

Deliver fraud awareness training and education to staff, dealers, and business partners.

Promote a strong fraud prevention and compliance culture throughout the organization.

Perform any other duties assigned by management.

Qualifications or requirements

Background in Criminal Investigations, Criminal Intelligence, Financial Crime Investigations, Anti-Fraud Investigations, Military Intelligence, Law Enforcement or other investigative and security functions, with proven experience in investigations, intelligence gathering, surveillance, evidence collection and asset recovery

Data-driven mindset, with the ability to use information and evidence to support investigations, identify trends, and make informed decisions.

Proven experience in evidence collection, surveillance, intelligence gathering and case management.

Strong understanding of fraud schemes, theft investigations, and recovery operations.

Experience working with telecommunications, asset financing, digital investigations, or financial services is an added advantage.

Ability to travel and conduct field investigations.

Preferred Profile

Strong background in criminal investigations, intelligence, fraud investigations or related security functions, with experience in fraud detection, asset recovery and evidence-based decision-making.

• Conduct fraud investigations of suspicious phone financing activities, including analysis of IMEI records, customer behavior and device usage patterns.
• Investigate internal and external fraud cases, gathering evidence, interviewing relevant parties, and preparing investigation reports.
• Lead recovery operations for stolen, fraudulently obtained, or defaulted devices in collaboration with law enforcement agencies, informants, and field teams.
• Liaise with police, criminal investigation departments (CID), prosecutors and other security stakeholders to support criminal investigations and prosecutions.
• Conduct surveillance, intelligence gathering, and background checks relating to fraud, theft, and misconduct cases.
• Identify fraud trends, emerging threats, and control weaknesses, and recommend preventive measures and policy improvements.
• Perform regular audits and reviews of systems, processes, and controls to identify vulnerabilities and fraud risks.
• Partner with Risk, Sales, Collections and Operations teams to develop and implement fraud prevention strategies.
• Deliver fraud awareness training and education to staff, dealers, and business partners.
• Promote a strong fraud prevention and compliance culture throughout the organization.
• Perform any other duties assigned by management.

• Evidence collection
• Surveillance
• Intelligence gathering
• Case management
• Fraud schemes understanding
• Theft investigations
• Recovery operations
• Data analysis
• Trend identification
• Risk assessment
• Policy development
• Auditing
• Fraud prevention strategies
• Training delivery
• Compliance promotion

• Background in Criminal Investigations, Criminal Intelligence, Financial Crime Investigations, Anti-Fraud Investigations, Military Intelligence, Law Enforcement or other investigative and security functions.
• Proven experience in investigations, intelligence gathering, surveillance, evidence collection and asset recovery.
• Data-driven mindset.
• Ability to use information and evidence to support investigations, identify trends, and make informed decisions.
• Proven experience in evidence collection, surveillance, intelligence gathering and case management.
• Strong understanding of fraud schemes, theft investigations, and recovery operations.
• Experience working with telecommunications, asset financing, digital investigations, or financial services is an added advantage.
• Ability to travel and conduct field investigations.
• Strong background in criminal investigations, intelligence, fraud investigations or related security functions, with experience in fraud detection, asset recovery and evidence-based decision-making.