Internal auditor, job at LOLC Finance Zambia Limited

Vacancy title:
Customer service manager

[ Type: FULL TIME , Industry: Finance , Category: Management ]

Jobs at:

LOLC Finance Zambia Limited

Deadline of this Job:
Wednesday, April 24 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Date Posted: Friday, April 19 2024, Base Salary: Not Disclosed

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Learn more about LOLC Finance Zambia Limited
LOLC Finance Zambia Limited jobs in Zambia

Job Responsibilities
• Improve customer service experience, create engaged customers
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

• Bachelor’s degree in Business Administration, Mass Communication, or any business-related field.
• Minimum 3 years’ work experience in a customer service environment or other related field
• Reporting, planning, and organizing skills with excellent time management skills.
• Interpersonal, negotiation, and problem-solving skills
• Excellent Verbal and written communication skills
• Analytical thinking with an attention to detail and accuracy
• Good judgement and conflict management
• Ability to handle stressful situations appropriately and strong decision-making skills

Work Hours: 8

Experience in Months: 36

Level of Education:
Bachelor Degree

Job application procedure
Kindly submit your details to

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Job Info
Job Category: Accounting/ Finance jobs in Zambia
Job Type: Full-time
Deadline of this Job: April 24 2024 
Duty Station: Lusaka
Posted: 19-04-2024
No of Jobs: 1
Start Publishing: 19-04-2024
Stop Publishing (Put date of 2030): 19-04-2067
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