JOB SUMMARY

The job holder will be responsible for the accurate, timely, and compliant administration of Off-Payroll, Doubtful and Bad debt collection processes within the Recoveries Department. The role includes following for Off-Payroll, Doubtful and Bad debt client accounts: portfolio monitoring, customer communication at base, tracing (field & skip tracing), record keeping, legal compliance and reporting.

JOB SPECIFICATIONS

• Timely follow ups and engagement of clients in Bad debt, Doubtful or Off Payroll clients
• Serve formal letters, notices, or legal documents to Bad debt, Doubtful Off-Payroll clients when necessary
• Conduct Physical visits and client tracing activities
• Track assigned loan portfolios and identify loan accounts entering delinquency
• Ensure all recovery actions adhere to financial sector regulations, strict data privacy and consumer protection laws.
• Handling of Bad debt, Doubtful Off-Payroll clients Arrear clients queries, timely escalation and resolution.
• Prepare collections and collections related performance reports

MINIMUM ENTRY REQUIREMENTS

• Full Grade 12 School Certificate with five (5) ‘O’ Levels including Mathematics and English.
• Degree in Banking; or Degree in Business Administration, Finance, Economics, or any business-related field.
• Minimum of two (2) years’ experience in a Collections/Recoveries role or the Financial Services sector (Banking or Microfinance).

OTHER SKILLS AND ATTRIBUTES

• Excellent stakeholder management and communication skills.
• Good data entry and accuracy skills
• Strong documentation and record-keeping ability.
• Excellent interpersonal skills
• Excellent communication and listening skills; (in both English and local languages for clarity).
• Ability to work under strict deadlines.
• Problem-solving and escalation management skills.
• Excellent negotiation skills
• Integrity, accountability, and confidentiality.

• Timely follow ups and engagement of clients in Bad debt, Doubtful or Off Payroll clients
• Serve formal letters, notices, or legal documents to Bad debt, Doubtful Off-Payroll clients when necessary
• Conduct Physical visits and client tracing activities
• Track assigned loan portfolios and identify loan accounts entering delinquency
• Ensure all recovery actions adhere to financial sector regulations, strict data privacy and consumer protection laws.
• Handling of Bad debt, Doubtful Off-Payroll clients Arrear clients queries, timely escalation and resolution.
• Prepare collections and collections related performance reports

• Excellent stakeholder management and communication skills.
• Good data entry and accuracy skills
• Strong documentation and record-keeping ability.
• Excellent interpersonal skills
• Excellent communication and listening skills; (in both English and local languages for clarity).
• Ability to work under strict deadlines.
• Problem-solving and escalation management skills.
• Excellent negotiation skills
• Integrity, accountability, and confidentiality.

• Full Grade 12 School Certificate with five (5) ‘O’ Levels including Mathematics and English.
• Degree in Banking; or Degree in Business Administration, Finance, Economics, or any business-related field.