About Us

Rafco Limited is a leading retail and consumer goods company committed to delivering quality products to customers. We are expanding our field operations and are seeking a dynamic Merchandiser to join our team and ensure excellent in-store execution.

Job Purpose / Summary

A Bakery Manager oversees the daily operations of a bakery, ensuring high-quality products, excellent customer service, and efficient staff management. They are responsible for maintaining food safety standards, managing inventory, and driving sales.

Key Responsibilities

1. Operations Management

• Supervise daily bakery operations
• Ensure all baked goods meet quality and presentation standards
• Monitor production schedules and product availability

2. Staff Supervision

• Hire, train, and supervise bakery staff
• Create work schedules and assign duties
• Motivate team members and manage performance

3. Customer Service

• Ensure excellent customer experience
• Handle customer complaints and feedback professionally
• Maintain a welcoming and clean environment

4. Inventory & Ordering

• Monitor stock levels of ingredients and supplies
• Order raw materials and manage supplier relationships
• Minimize waste and control costs

5. Financial Management

• Track sales and expenses
• Set pricing strategies and meet sales targets
• Prepare reports for management/owners

6. Food Safety & Hygiene

• Ensure compliance with health and safety regulations
• Maintain cleanliness of bakery and equipment
• Enforce proper food handling procedures

7. Qualifications & Requirements

• Experience in bakery or food service management
• Strong leadership and team management skills
• Knowledge of baking techniques and products
• Good communication and customer service skills
• Basic financial and inventory management knowledge
• Certificate or diploma in hospitality, baking, or business management

8. Benefits / Incentives

• Competitive salary + allowances
• Training & development opportunities
• Opportunity for growth within the company

• Supervise daily bakery operations
• Ensure all baked goods meet quality and presentation standards
• Monitor production schedules and product availability
• Hire, train, and supervise bakery staff
• Create work schedules and assign duties
• Motivate team members and manage performance
• Ensure excellent customer experience
• Handle customer complaints and feedback professionally
• Maintain a welcoming and clean environment
• Monitor stock levels of ingredients and supplies
• Order raw materials and manage supplier relationships
• Minimize waste and control costs
• Track sales and expenses
• Set pricing strategies and meet sales targets
• Prepare reports for management/owners
• Ensure compliance with health and safety regulations
• Maintain cleanliness of bakery and equipment
• Enforce proper food handling procedures

• Strong leadership and team management skills
• Knowledge of baking techniques and products
• Good communication and customer service skills
• Basic financial and inventory management knowledge

• Experience in bakery or food service management
• Certificate or diploma in hospitality, baking, or business management