Background information about the job or company

PCS - PLATINUM COURIER SERVICES

Responsibilities or duties

Processing customer/guest payments accurately using cash, credit/debit cards, and mobile money platforms via the POS system.

Issuing receipts, invoices, and change correctly while maintaining a balanced cash drawer at the end of each shift.

Greeting customers warmly and assisting them with inquiries regarding products, services, prices, or promotions.

Handling customer complaints, returns, or exchanges professionally and escalating complex issues to supervisors.

Maintaining a clean, organized, and well-stocked checkout counter or service area.

Balancing daily sales summaries, reconciling cash/credit transactions, and preparing end-of-day reports for the finance office.

Assisting customers with loyalty program enrollments, voucher redemptions, or special offers.

Monitoring queue flow and ensuring efficient, fast service to minimize customer waiting times.

Coordinating with other departments (F&B, retail, front office) to resolve customer billing or service issues.

Adhering strictly to cash handling policies, fraud prevention procedures, and data privacy regulations.

Promoting upselling and cross-selling of additional products, services, or packages to customers.

Maintaining thorough knowledge of the resort's facilities, menus, event schedules, and policies to provide accurate information.

Qualifications or requirements

We are looking for motivated and skilled candidates who are prepared to contribute meaningfully to the organization.

Skills

- Excellent verbal communication and interpersonal skills

- Proficiency in English and a commonly spoken local language

- Highly organized, punctual, and professional demeanor

- Proactive attitude with the ability to take initiative in problem-solving

- Experience in customer service roles (customer care, direct sales, relationship management, etc.)

- Proficient computer skills

- Attention to detail and commitment to service quality

- Empathetic, patient, and capable of working effectively under pressure

Qualifications

- Full Grade Twelve (12) Certificate is required for loader positions.

- A minimum of a Diploma is required for cashiers and customer service assistants.

- Business and accounting courses is an added advantage.

Experience needed

- A minimum of one (1) year of experience in a customer service role is mandatory.

Any other provided details

Platinum Courier Services is an Equal Opportunity Employer and does not discriminate based on race, gender, disability, or ethnic grouping.

• Processing customer/guest payments accurately using cash, credit/debit cards, and mobile money platforms via the POS system.
• Issuing receipts, invoices, and change correctly while maintaining a balanced cash drawer at the end of each shift.
• Greeting customers warmly and assisting them with inquiries regarding products, services, prices, or promotions.
• Handling customer complaints, returns, or exchanges professionally and escalating complex issues to supervisors.
• Maintaining a clean, organized, and well-stocked checkout counter or service area.
• Balancing daily sales summaries, reconciling cash/credit transactions, and preparing end-of-day reports for the finance office.
• Assisting customers with loyalty program enrollments, voucher redemptions, or special offers.
• Monitoring queue flow and ensuring efficient, fast service to minimize customer waiting times.
• Coordinating with other departments (F&B, retail, front office) to resolve customer billing or service issues.
• Adhering strictly to cash handling policies, fraud prevention procedures, and data privacy regulations.
• Promoting upselling and cross-selling of additional products, services, or packages to customers.
• Maintaining thorough knowledge of the resort's facilities, menus, event schedules, and policies to provide accurate information.

• Excellent verbal communication and interpersonal skills
• Proficiency in English and a commonly spoken local language
• Highly organized, punctual, and professional demeanor
• Proactive attitude with the ability to take initiative in problem-solving
• Experience in customer service roles (customer care, direct sales, relationship management, etc.)
• Proficient computer skills
• Attention to detail and commitment to service quality
• Empathetic, patient, and capable of working effectively under pressure

• Full Grade Twelve (12) Certificate is required for loader positions.
• A minimum of a Diploma is required for cashiers and customer service assistants.
• Business and accounting courses is an added advantage.