We are looking for a strategic, hands-on operational leader to drive business scalability, streamline processes, and lead cross-functional initiatives across Unifi Zambia. This role is central to enhancing our operational effectiveness, supporting departments with complex challenges, and fostering a culture of continuous improvement.

The ideal candidate thrives in fast-paced environments, balances strategic vision with day-to-day execution, and brings a data-driven mindset to decision-making. If you're passionate about operational excellence and ready to make a meaningful impact, we want to hear from you.

Responsibilities

• Scope and implement change projects across the business.
• Take charge of inter-departmental initiatives to enhance the pace and success of business scaling.
• Provide process support to all departments.
• Analyze core business processes and implement appropriate performance metrics.
• Identify opportunities to improve efficiency, effectiveness, and customer service.
• Identify, scope, and support customer journey and business systems improvements in collaboration with the Group Systems Team.
• Identify, scope, and support standardized reporting enhancements with the Group Data Team.
• Help instill a culture and mindset of continuous improvement.
• Develop and implement long-term operational strategies that align with Unifi’s vision and goals, while remaining agile and responsive to short-term needs.
• Collaborate with department heads on company-wide projects and provide strategic operational input.
• Use data and analytics to identify performance trends, diagnose root causes, and support decision-making.
• Proactively identify potential risks and lead the implementation of effective change strategies.
• Foster a company culture that puts the client at the center of every decision and interaction.
• Define and track key performance indicators (KPIs) to measure initiative effectiveness and drive continuous improvement.
• Regularly travel to branches, work alongside teams, and engage directly with clients.

Requirements 

• Bachelor’s degree in Industrial Engineering or equivalent.
• Minimum of 3 years’ experience in process engineering.
• Proficient in user stories, process mapping, and identifying value-adds.
• Skilled in Microsoft Excel or Google Sheets for data analysis and visualization.
• Experience with SQL and other data visualization tools (beyond Excel) is a plus.
• Familiarity with quality and process improvement methodologies such as Theory of Constraints, Lean, and/or Six Sigma is advantageous.
• Strong organizational skills with the ability to gain buy-in for change and deliver measurable impact.
• Humble yet ambitious mindset.
• Confident in making tough decisions quickly, with the courage to challenge the status quo when it drives value.
• Strategic thinker with exceptional problem-solving abilities and a commitment to continuous improvement.
• Excellent communication and interpersonal skills, capable of collaborating effectively across departments and organizational levels.
• Visionary and forward-thinking, passionate about driving operational excellence and innovation.
• Highly analytical, with strong data-driven decision-making capabilities.
• Meticulous attention to detail and a dedication to maintaining high standards.

• Scope and implement change projects across the business.
• Take charge of inter-departmental initiatives to enhance the pace and success of business scaling.
• Provide process support to all departments.
• Analyze core business processes and implement appropriate performance metrics.
• Identify opportunities to improve efficiency, effectiveness, and customer service.
• Identify, scope, and support customer journey and business systems improvements in collaboration with the Group Systems Team.
• Identify, scope, and support standardized reporting enhancements with the Group Data Team.
• Help instill a culture and mindset of continuous improvement.
• Develop and implement long-term operational strategies that align with Unifi’s vision and goals, while remaining agile and responsive to short-term needs.
• Collaborate with department heads on company-wide projects and provide strategic operational input.
• Use data and analytics to identify performance trends, diagnose root causes, and support decision-making.
• Proactively identify potential risks and lead the implementation of effective change strategies.
• Foster a company culture that puts the client at the center of every decision and interaction.
• Define and track key performance indicators (KPIs) to measure initiative effectiveness and drive continuous improvement.
• Regularly travel to branches, work alongside teams, and engage directly with clients.

• Proficient in user stories, process mapping, and identifying value-adds.
• Skilled in Microsoft Excel or Google Sheets for data analysis and visualization.
• Experience with SQL and other data visualization tools (beyond Excel) is a plus.
• Familiarity with quality and process improvement methodologies such as Theory of Constraints, Lean, and/or Six Sigma is advantageous.
• Strong organizational skills with the ability to gain buy-in for change and deliver measurable impact.
• Humble yet ambitious mindset.
• Confident in making tough decisions quickly, with the courage to challenge the status quo when it drives value.
• Strategic thinker with exceptional problem-solving abilities and a commitment to continuous improvement.
• Excellent communication and interpersonal skills, capable of collaborating effectively across departments and organizational levels.
• Visionary and forward-thinking, passionate about driving operational excellence and innovation.
• Highly analytical, with strong data-driven decision-making capabilities.
• Meticulous attention to detail and a dedication to maintaining high standards.

• Bachelor’s degree in Industrial Engineering or equivalent.
• Minimum of 3 years’ experience in process engineering.