Background

Blackrock Security Services is currently recruiting for full-time control room jobs in Lusaka. These positions play a vital role in ensuring the safety and security of our clients through vigilant monitoring and effective coordination.

Key Responsibilities:

• Monitor CCTV, alarm panels, access control, and guard/patrol tracking systems continuously
• Verify alarm activations and escalate genuine incidents in line with Standard Operating Procedures (SOPs)
• Maintain constant radio and telephone contact with clients, guards, site supervisors, and emergency services
• Report technical faults related to cameras, alarms, and communications promptly to the IT/technical team
• Handle client calls professionally and accurately record instructions
• Ensure strict confidentiality of all client data and footage requirements

Qualifications:

• Grade 12 School Certificate
• Diploma or Certificate in Security or CCTV Operations is advantageous
• Applicants must be 25 years or older
• Preferably 1 to 2 years’ experience in a control room or security-related role
• Demonstrated high alertness and ability to work effectively under pressure
• Availability to work both day and night shifts
• Clean criminal record

• Monitor CCTV, alarm panels, access control, and guard/patrol tracking systems continuously
• Verify alarm activations and escalate genuine incidents in line with Standard Operating Procedures (SOPs)
• Maintain constant radio and telephone contact with clients, guards, site supervisors, and emergency services
• Report technical faults related to cameras, alarms, and communications promptly to the IT/technical team
• Handle client calls professionally and accurately record instructions
• Ensure strict confidentiality of all client data and footage requirements

• High alertness
• Ability to work effectively under pressure
• Professionalism in handling client calls
• Accurate record-keeping
• Confidentiality

• Grade 12 School Certificate
• Diploma or Certificate in Security or CCTV Operations is advantageous
• 25 years or older
• 1 to 2 years’ experience in a control room or security-related role
• Clean criminal record