To focus on the management and controlling of all administrative tasks and risk activities for the Custody business. The Operations Manager ensures that all laid down procedures and policies are adhered to. The Manager also ensures that all settlements activities for Equities, Money Markets, Bonds, Cash and Corporate Action transactions are processed in a diligent manner

Operations Management

• Ensure that all Policy and procedure management documents are up to date
• Manage the day-to-day operations of the Custody team
• Ensure daily reconciliations between the Custody system and Depositories are performed.
• Act as point of contact for Audits, Risk and Compliance and Regulatory Enquiries
• Reviews KPI’s and risks for direct reports
• Responsible for identifying root cause, escalation, and implementing resolutions when required
• Oversee tactical problems from a broad perspective and recommend solutions that support strategic objectives.
• Support Head of Global Markets in driving the strategic plans and ensuring successful implementation of allocated tasks.
• Constantly monitor all expenses and keep costs in line with budget
• Identify a service model to support the varying needs of local and foreign clients
• Establish and maintain excellent working relationships within Custody and the greater RMBN
• Attract and retain knowledgeable individuals that will add value to the Custody business and ensure ongoing up skilling of individuals to ensure personal growth and development for the benefit of the Custody Division / FNB Zambia as a whole
• Implement an operational structure to support the business strategy whilst ensuring optimal capability across all asset classes and clients
• Establish and maintain critical processes, sub-processes and underlying controls needed to effectively manage operations
• Work with the Global Product Partner (GPP) in SA to align the processing and controls with those in the RMB SA Custody business.
• Drive efficiencies in the operating environment to ensure that Custody remains scalable
• Employ prudent risk management practices to ensure robust processes and controls to manage the risks associated with day-to-day operational processing
• Build a high-performance culture within the team to support the strategic initiatives to provide service excellence that will differentiate RMBN in the market
• Ensure that adequate reports are introduced to allow proactive detection of exceptions so that these can be managed swiftly whilst seeking sustainable solutions to avoid recurrence and/or reduce risk
• Constantly maintain an optimal level of operational efficiency through ensuring continuous oversight and management of headcount capacity, process efficiency and overall operational efficiency
• Active participation at all industry forums with proactive feedback to clients and other stakeholders in terms of the impact of such market initiatives
• Provide ongoing mentoring, coaching and guidance to the operational team to ensure that they understand the root cause of all problems resulting in losses or errors and that they are involved when corrective action is taken to remedy the problem.
• Accountable and responsible for controlling operational costs associated with operational risk to avoid financial losses
• Ensure that regular courtesy calls are held with clients to address Client issues and requirements and that proactive action is taken to address all needs or concerns
• Actively seek to make recommendations to improve system, processes and procedures to meet client needs and to be first to market in terms of launching new products and services
• Complete all RFP’s (request for proposal), RFI’s (requests for information) and questionnaires with precision and accuracy to ensure that all operational related information is provided
• Provide guidance in terms of the desired dashboard management and reporting pertaining to various aspects of the operations environment to allow timely and accurate reporting at month end to executive management

Leadership

• Actively strive to build team camaraderie within Custody
• Keep open lines of communication with all Custody staff and provide ongoing feedback where relevant to ensure alignment between management and staff at all times
• Foster a culture of operational excellence within the Custody team
• Set well defined balanced scorecards for the Custody team and ensure that they are well versed with the strategic intent of the Custody business allowing them to participate in the execution of the strategic objectives

Governance

• Ensure ongoing adherence to all legislation, regulatory requirements and risk and compliance matters to avoid control breaches or non-adherence to such.

Skills

• Strong relationship building attributes together with strong peoples skills.
• Strong communication (verbal and written) skills and listening skills at appropriate levels.
• Strong computer literacy skills in general and specifically related to Microsoft Office – word, excel and power point.
• Ability to work under pressure, willingness to work long or irregular hours when required.
• Conflict management.
• High levels of integrity.
• Ability to mentor and coach teams to perform optimally

• Ensure that all Policy and procedure management documents are up to date
• Manage the day-to-day operations of the Custody team
• Ensure daily reconciliations between the Custody system and Depositories are performed.
• Act as point of contact for Audits, Risk and Compliance and Regulatory Enquiries
• Reviews KPI’s and risks for direct reports
• Responsible for identifying root cause, escalation, and implementing resolutions when required
• Oversee tactical problems from a broad perspective and recommend solutions that support strategic objectives.
• Support Head of Global Markets in driving the strategic plans and ensuring successful implementation of allocated tasks.
• Constantly monitor all expenses and keep costs in line with budget
• Identify a service model to support the varying needs of local and foreign clients
• Establish and maintain excellent working relationships within Custody and the greater RMBN
• Attract and retain knowledgeable individuals that will add value to the Custody business and ensure ongoing up skilling of individuals to ensure personal growth and development for the benefit of the Custody Division / FNB Zambia as a whole
• Implement an operational structure to support the business strategy whilst ensuring optimal capability across all asset classes and clients
• Establish and maintain critical processes, sub-processes and underlying controls needed to effectively manage operations
• Work with the Global Product Partner (GPP) in SA to align the processing and controls with those in the RMB SA Custody business.
• Drive efficiencies in the operating environment to ensure that Custody remains scalable
• Employ prudent risk management practices to ensure robust processes and controls to manage the risks associated with day-to-day operational processing
• Build a high-performance culture within the team to support the strategic initiatives to provide service excellence that will differentiate RMBN in the market
• Ensure that adequate reports are introduced to allow proactive detection of exceptions so that these can be managed swiftly whilst seeking sustainable solutions to avoid recurrence and/or reduce risk
• Constantly maintain an optimal level of operational efficiency through ensuring continuous oversight and management of headcount capacity, process efficiency and overall operational efficiency
• Active participation at all industry forums with proactive feedback to clients and other stakeholders in terms of the impact of such market initiatives
• Provide ongoing mentoring, coaching and guidance to the operational team to ensure that they understand the root cause of all problems resulting in losses or errors and that they are involved when corrective action is taken to remedy the problem.
• Accountable and responsible for controlling operational costs associated with operational risk to avoid financial losses
• Ensure that regular courtesy calls are held with clients to address Client issues and requirements and that proactive action is taken to address all needs or concerns
• Actively seek to make recommendations to improve system, processes and procedures to meet client needs and to be first to market in terms of launching new products and services
• Complete all RFP’s (request for proposal), RFI’s (requests for information) and questionnaires with precision and accuracy to ensure that all operational related information is provided
• Provide guidance in terms of the desired dashboard management and reporting pertaining to various aspects of the operations environment to allow timely and accurate reporting at month end to executive management
• Actively strive to build team camaraderie within Custody
• Keep open lines of communication with all Custody staff and provide ongoing feedback where relevant to ensure alignment between management and staff at all times
• Foster a culture of operational excellence within the Custody team
• Set well defined balanced scorecards for the Custody team and ensure that they are well versed with the strategic intent of the Custody business allowing them to participate in the execution of the strategic objectives
• Ensure ongoing adherence to all legislation, regulatory requirements and risk and compliance matters to avoid control breaches or non-adherence to such.

• Strong relationship building attributes together with strong peoples skills.
• Strong communication (verbal and written) skills and listening skills at appropriate levels.
• Strong computer literacy skills in general and specifically related to Microsoft Office – word, excel and power point.
• Ability to work under pressure, willingness to work long or irregular hours when required.
• Conflict management.
• High levels of integrity.
• Ability to mentor and coach teams to perform optimally