Job Summary

Vic Dollar Business Solutions is seeking qualified and experienced Customer Relations Officers to join its operations in Ndola. The successful candidates will be responsible for delivering exceptional customer service, managing client relationships, resolving customer concerns, and ensuring a positive customer experience.

• Provide professional customer service and support.
• Build and maintain positive relationships with customers.
• Address customer inquiries, concerns, and complaints effectively.
• Resolve conflicts and customer issues in a timely manner.
• Promote customer satisfaction and loyalty.
• Represent the company professionally in all customer interactions.
• Maintain high standards of communication and service delivery.

• Excellent verbal communication skills
• Strong interpersonal skills
• Customer-focused mindset
• Commitment to service excellence
• Relationship management skills
• Conflict resolution abilities
• Analytical thinking
• Effective decision-making skills

• Grade 12 Certificate
• Previous experience as a Yango Customer Service Officer.
• Experience working with: Yango Zambia, or An official Yango Partner