1. ROLE IDENTIFICATION

Job Title: FRONT DESK RECEPTIONIST

2. JOB PURPOSE

The purpose of the Front Desk Receptionist role is to serve as the first point of contact for the company by professionally receiving, directing, and assisting visitors, clients, and staff, while ensuring effective communication, front office control, and a positive company image at all times.

3. KEY RESPONSIBILITIES

• Greeting and Welcoming Visitors:

  Warmly welcome visitors and clients to the office.

  Direct visitors to the appropriate person or department.

• Answering and Directing Phone Calls:

  Manage a multi-line telephone system.

  Answer inquiries and provide information to callers.

• Scheduling Appointments:

  Schedule appointments and maintain calendars.

  Arrange meetings and conference rooms as needed.

• Handling Incoming and Outgoing Mail:

  Sort and distribute incoming mail and packages.

  Prepare outgoing mail and courier shipments.

• Administrative Support:

  Provide administrative support to various departments as needed.

  Assist in maintaining office supplies and equipment.

• Maintaining Office Security:

  Monitor and ensure the security of the office premises.

  Control access via the reception desk (issue visitor badges).

• Keeping Reception Area Tidy:

  Ensure the reception area is tidy and presentable.

  Maintain office security by following safety procedures and controlling access via the reception desk.

4. NATURE OF DECISION MAKING

a) Strategic

b) Financial

c) Analytical

5. QUALIFICATIONS: Minimum

• Grade 12 Certificate with 5 ‘O’ levels with credit or better in Mathematics and English

• Certificate or Diploma in Office Administration

6. EXPERIENCE:

• Minimum 2-3 years Proven work experience in a similar role

ATTRIBUTES & SKILLS

• Proven experience as a receptionist or in a customer service role.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Professional attitude and appearance.

• Excellent verbal and written communication skills.

• Strong organizational and multitasking abilities.

• Ability to maintain confidentiality and handle sensitive information with discretion.

P.S

Applicants are advised to address their cover letters to Zorai Procurement and clearly indicate the position being applied for in their application.

• Greeting and Welcoming Visitors: Warmly welcome visitors and clients to the office. Direct visitors to the appropriate person or department.
• Answering and Directing Phone Calls: Manage a multi-line telephone system. Answer inquiries and provide information to callers.
• Scheduling Appointments: Schedule appointments and maintain calendars. Arrange meetings and conference rooms as needed.
• Handling Incoming and Outgoing Mail: Sort and distribute incoming mail and packages. Prepare outgoing mail and courier shipments.
• Administrative Support: Provide administrative support to various departments as needed. Assist in maintaining office supplies and equipment.
• Maintaining Office Security: Monitor and ensure the security of the office premises. Control access via the reception desk (issue visitor badges).
• Keeping Reception Area Tidy: Ensure the reception area is tidy and presentable. Maintain office security by following safety procedures and controlling access via the reception desk.

• Proven experience as a receptionist or in a customer service role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Professional attitude and appearance.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to maintain confidentiality and handle sensitive information with discretion.

• Grade 12 Certificate with 5 ‘O’ levels with credit or better in Mathematics and English
• Certificate or Diploma in Office Administration