Job Purpose

The Human Resource Officer – Analytics & Reporting will provide administrative, operational and data analytical services to the HR Unit and coordinate all HR processes as per HRA Policy. The role will also involve managing payroll administration, recruitment and onboarding, employee relations, personnel records management, compliance with Zambian labour laws, and employee engagement activities. Take charge of supporting operational initiatives such as applying trend analysis and continuous improvement methodologies to monitor overall efficiency of HR Operations workflow, policies to ensure timely resolution and root cause analysis of all issues.

Summary of Key Responsibilities:

• Managing employee information and data using the Human Capital Management System by capturing employee information on a human resources database and updating and maintaining accurate employee related data and records.
• Monitor, collect and compile HR metrics and data from a variety of sources including the human resource information system (HRIS) and payroll outputs, management, and employee surveys, exit interviews, employment records, government labor statistics, best practices, and other sources to aid management in decision making to deliver on the Unit and Organizational objectives.
• Coordinate recruitment and selection processes.
• Arrange interviews and support hiring managers during recruitment activities.
• Facilitate employee onboarding and induction programs. And ensure all employment documentation is completed and filed appropriately.
• Effectiveness of People process flows and workflows and availability of HR tools and
• Monthly tracking and reporting of key staff issues and concerns coming into the Unit.
• Facilitate employee onboarding documentation and payroll setup for new starters.
• Support the Payroll Officer with the following workforce reports: Headcount reports, leave reports/ Planner, Employee turnover reports, Sick leave reports, Overtime reports, Other HR metrics as required
• Assist Heads of Department and Managers in identifying training needs.
• Support and coordinate training and development programmes and maintain training records in liaison with the training team.
• Obtain user requirements to design various processes and ensure alignment with organizational standard operating procedures.
• Coordinate new hire activities by working with various teams and hiring managers to ensure successful employee integration.
• Participate in the formulation, development and implementation of HR policies, processes, and procedures by identifying areas of concern and making pertinent recommendations.
• Support the HR Business Partners on timely resolution of employee issues and concerns.
• Advises managers on the selection and contracting of external learning programs and consultants.
• Generate reports and determine metrics as required by users to support organisation
• Accurately capture, compile, and update the learner information in the Human Capital Management System.
• Monitor probation periods and ensure timely issuance of probation and confirmation
• Running feedback surveys and compiling and filing various staff program evaluation forms.
• Prepare and submit weekly, monthly and Annual HR reports.
• Generate HR statistics, trends, and workforce analytics.
• Provide management with relevant HR information to support decision-making.

Required Skills and Competencies

• High level of integrity and confidentiality
• Strong interpersonal skills
• Excellent communication skills
• Attention to detail and accuracy
• Problem-solving and decision-making ability
• Planning and organisational skills
• Ability to work under pressure and meet deadlines
• Teamwork and collaboration

Primary Areas of Accountability:

Qualifications and Experience

• Bachelor’s degree in Human Resource Management, Public Administration, Industrial Psychology, or related field.
• Must have a minimum of 3-4 years’ experience in HR Reporting & Analytics
• Proven experience in reporting and analytical with excellent excel skills
• Proven experience working with HRIS systems
• Good knowledge of Zambian Labour Laws and HR best practices.
• Must be a member of ZIHRM

QUALIFIED FEMALES & THE DIFFERENTLY ABLED PERSONS ARE ENCOURAGED TO APPLY FOR THIS POSITION

• Managing employee information and data using the Human Capital Management System by capturing employee information on a human resources database and updating and maintaining accurate employee related data and records.
• Monitor, collect and compile HR metrics and data from a variety of sources including the human resource information system (HRIS) and payroll outputs, management, and employee surveys, exit interviews, employment records, government labor statistics, best practices, and other sources to aid management in decision making to deliver on the Unit and Organizational objectives.
• Coordinate recruitment and selection processes.
• Arrange interviews and support hiring managers during recruitment activities.
• Facilitate employee onboarding and induction programs. And ensure all employment documentation is completed and filed appropriately.
• Effectiveness of People process flows and workflows and availability of HR tools and
• Monthly tracking and reporting of key staff issues and concerns coming into the Unit.
• Facilitate employee onboarding documentation and payroll setup for new starters.
• Support the Payroll Officer with the following workforce reports: Headcount reports, leave reports/ Planner, Employee turnover reports, Sick leave reports, Overtime reports, Other HR metrics as required
• Assist Heads of Department and Managers in identifying training needs.
• Support and coordinate training and development programmes and maintain training records in liaison with the training team.
• Obtain user requirements to design various processes and ensure alignment with organizational standard operating procedures.
• Coordinate new hire activities by working with various teams and hiring managers to ensure successful employee integration.
• Participate in the formulation, development and implementation of HR policies, processes, and procedures by identifying areas of concern and making pertinent recommendations.
• Support the HR Business Partners on timely resolution of employee issues and concerns.
• Advises managers on the selection and contracting of external learning programs and consultants.
• Generate reports and determine metrics as required by users to support organisation
• Accurately capture, compile, and update the learner information in the Human Capital Management System.
• Monitor probation periods and ensure timely issuance of probation and confirmation
• Running feedback surveys and compiling and filing various staff program evaluation forms.
• Prepare and submit weekly, monthly and Annual HR reports.
• Generate HR statistics, trends, and workforce analytics.
• Provide management with relevant HR information to support decision-making.

• High level of integrity and confidentiality
• Strong interpersonal skills
• Excellent communication skills
• Attention to detail and accuracy
• Problem-solving and decision-making ability
• Planning and organisational skills
• Ability to work under pressure and meet deadlines
• Teamwork and collaboration

• Bachelor’s degree in Human Resource Management, Public Administration, Industrial Psychology, or related field.
• Must have a minimum of 3-4 years’ experience in HR Reporting & Analytics
• Proven experience in reporting and analytical with excellent excel skills
• Proven experience working with HRIS systems
• Good knowledge of Zambian Labour Laws and HR best practices.
• Must be a member of ZIHRM