QUALIFICATIONS AND EXPERIENCE

Minimum Required Qualifications and Experience:

• Advanced Diploma in computer science, engineering or relevant field
• Full Grade Twelve Certificate
• Paid up Member with ICTAZ
• 3 years’ work experience in IT operations or related field
• Experience with Windows/Linux servers and cloud environments.

Desirable Qualifications and Experience:

• Bachelor’s degree in computer science, engineering or relevant field
• Paid up membership with ICTAZ
• Certification as IT Technician will be an advantage (e.g.CompTIA A+, Microsoft Certified IT Professional)
• 4 Years Proven work experience as IT Technician or relevant position.
• Excellent IT diagnostic and problem-solving skills.
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Proven documented track record of providing IT services of a similar nature.

TECHNICAL AND BEHAVIOURAL COMPETENCIES

• Strong Technical support and troubleshooting of computer systems, hardware, software, and peripherals abilities
• Ability to offer IT service delivery and end-user support management
• Good at User account administration and access management
• Ability to offer excellent Scan, print, and electronic file management support
• Ability to manage IT asset tracking, inventory control, and lifecycle management
• Good at Network infrastructure support, configuration, and administration
• Good working knowledge of ICT systems maintenance and performance monitoring
• Knowledge in Information security, data protection, and ICT compliance support

KEY PERFORMANCE AREAS

Systems and Hardware Technical Support

• Setting up hardware platforms required for installation and configuration of applications and operating systems.
• Undertaking routine preventive, corrective, and conditional maintenance of IT equipment, as well as recommending disposal of obsolete equipment.
• Ensuring operating systems on end-point devices and firmware on network devices are up to date.
• Ensuring all hardware-related issues, including end-user computers, printers, and other devices, are resolved.
• Conducting daily morning health checks and sharing reports with Group IT.

IT Services and User Management Support

• Setting up end-user accounts and resetting passwords on Active Directory and Office 365 as and when required.
• Setting up user permissions in relation to shared folder access and allocation of network resources.
• Troubleshooting and resolving all end-user related IT issues within the Service Desk SLA time frame and escalating to Back Office where necessary.
• Ensuring anti-virus software on all user computers is up to date.
• Supporting end-users with issues related to business applications and other applications, including Smartcare, DMAD, Service Desk, and Sage Evolution.
• Deactivating and/or removing all former RTC employees from the system.

Network Infrastructure and Administration Support

• Ensuring that a stable and reliable internet connection is always available.
• Monitoring network usage and ensuring user compliance with approved guidelines.
• Ensuring the integrity of LAN/WAN security.
• Performing LAN/WAN support functions before escalating issues to Back Office.
• Monitoring network security and reporting any potential or existing threats to the IT Governance, Security, Risk & Compliance Specialist and the IT Infrastructure team.
• Monitoring the surveillance (CCTV) system to ensure all cameras and NVRs are online and reporting any system failures requiring specialized attention to Back Office.

Scan, Print and file Management

• Providing adequate protection and reducing the risk of data loss.
• Ensuring that the print server is functional, in good condition, and that all users are able to print.
• Ensuring Scan-to-Email functionality is working for all users.
• Installing, upgrading, and configuring network printers, directory structures, user access, security software, and file services.

IT Asset Management

• Maintaining and updating the IT asset register with accurate device, user, and location details.
• Monitoring the allocation, movement, transfer, and return of IT assets across the organization.
• Conducting periodic asset verification and reconciliation to ensure accountability and accuracy.
• Managing asset tagging, warranty tracking, maintenance records, and disposal of obsolete equipment.
• Preparing IT asset inventory reports and ensuring compliance with organizational asset management procedures

• Setting up hardware platforms required for installation and configuration of applications and operating systems.
• Undertaking routine preventive, corrective, and conditional maintenance of IT equipment, as well as recommending disposal of obsolete equipment.
• Ensuring operating systems on end-point devices and firmware on network devices are up to date.
• Ensuring all hardware-related issues, including end-user computers, printers, and other devices, are resolved.
• Conducting daily morning health checks and sharing reports with Group IT.
• Setting up end-user accounts and resetting passwords on Active Directory and Office 365 as and when required.
• Setting up user permissions in relation to shared folder access and allocation of network resources.
• Troubleshooting and resolving all end-user related IT issues within the Service Desk SLA time frame and escalating to Back Office where necessary.
• Ensuring anti-virus software on all user computers is up to date.
• Supporting end-users with issues related to business applications and other applications, including Smartcare, DMAD, Service Desk, and Sage Evolution.
• Deactivating and/or removing all former RTC employees from the system.
• Ensuring that a stable and reliable internet connection is always available.
• Monitoring network usage and ensuring user compliance with approved guidelines.
• Ensuring the integrity of LAN/WAN security.
• Performing LAN/WAN support functions before escalating issues to Back Office.
• Monitoring network security and reporting any potential or existing threats to the IT Governance, Security, Risk & Compliance Specialist and the IT Infrastructure team.
• Monitoring the surveillance (CCTV) system to ensure all cameras and NVRs are online and reporting any system failures requiring specialized attention to Back Office.
• Providing adequate protection and reducing the risk of data loss.
• Ensuring that the print server is functional, in good condition, and that all users are able to print.
• Ensuring Scan-to-Email functionality is working for all users.
• Installing, upgrading, and configuring network printers, directory structures, user access, security software, and file services.
• Maintaining and updating the IT asset register with accurate device, user, and location details.
• Monitoring the allocation, movement, transfer, and return of IT assets across the organization.
• Conducting periodic asset verification and reconciliation to ensure accountability and accuracy.
• Managing asset tagging, warranty tracking, maintenance records, and disposal of obsolete equipment.
• Preparing IT asset inventory reports and ensuring compliance with organizational asset management procedures

• Excellent IT diagnostic and problem-solving skills.
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Strong Technical support and troubleshooting of computer systems, hardware, software, and peripherals abilities
• Ability to offer IT service delivery and end-user support management
• Good at User account administration and access management
• Ability to offer excellent Scan, print, and electronic file management support
• Ability to manage IT asset tracking, inventory control, and lifecycle management
• Good at Network infrastructure support, configuration, and administration
• Good working knowledge of ICT systems maintenance and performance monitoring
• Knowledge in Information security, data protection, and ICT compliance support

• Advanced Diploma in computer science, engineering or relevant field
• Full Grade Twelve Certificate
• Paid up Member with ICTAZ
• Bachelor’s degree in computer science, engineering or relevant field
• Paid up membership with ICTAZ
• Certification as IT Technician will be an advantage (e.g.CompTIA A+, Microsoft Certified IT Professional)