Job Description

To ensure company invoices are collected, recorded and reported correctly. To further ensure that any discrepancies in the client accounts are promptly resolved.

Key Responsibilities

Distribution of Demand Letters, Disconnection Notices

• Ensure timely and accurate preparation and distribution of Demand letters
• Monitor compliance with Debt collection policy with regards preparations and escalations of Demand letters and disconnection notices
• Ensure timely and accurate preparation and distribution of Disconnection notices
• Escalation of defaulting cases to I.S/Technical dept for service suspension and Escalation of non-compliance cases to legal
• Ensure timely and accurate escalation of cases toI.S/Technical departments inline with Debt Collection Policy
• Ensure regular follow up of feedback for action taken byI.S/Technical departments
• Ensure non-compliance cases are escalated to legal department with supporting documents

Debt collection

• Ensure to regularly send payment reminder emails and phone calls to clients as per policy guidelines
• Ensure to monitor and close all debt swaps with clients
• Ensure to monitor client adherence to payment plans and recommend action for non-compliance.

Resolution of irregularities

• Promptly investigate and resolve any irregularities or enquiries related to client accounts
• Collaborate with commercial, I.S and Technical departments to reconcile client service consumption to align with invoices.
• Send and monitor balance confirmations to clients every quarter by regularly sharing updated statements of account to clients.
• Distribution and Reconciliation of Monthly invoices
• Ensure timely and accurate distribution of monthly invoices.
• Monthly reconciliation of Invoices and ensure timely corrections.
• Assist with monthly billing of services consumed by clients.
• Payment receipting and bank reconciliation

Minimum Qualifications

• Degree in Accountancy/Finance,ACCA/ CIMA/CA Zambia level 2
• Grade 12 School Certificate
• Member of ZICA

Key Competencies and Skills

• Basic understanding of accounting and credit control principles.
• Knowledge of accounts receivable and debt collection processes.
• Good numerical and analytical skills.
• Strong attention to detail and accuracy.
• Ability to maintain confidentiality of financial information.
• Organizational and time-management skills.
• Appropriate handling of sensitive information
• Ability to prioritise and multi-task in a fast-paced environment
• Ability to build and manage client relationships
• Team player with the ability to communicate and coordinate with multiple parties
• Intermediate computer software skills, including Excel and Accounting packages
• Excellent verbal and written communication skills

Years of Experience Required

• Knowledge of credit control and accounting standards.
• Knowledge of relevant accounting software (such as Sage) is an added advantage.
• Knowledge of general accounting procedures.
• Proficient in data entry and management.
• Ability to multi-task, meet firm deadlines, proactively prioritize needs and effectively manage priorities

• Distribution of Demand Letters, Disconnection Notices
• Ensure timely and accurate preparation and distribution ofDemand letters
• Monitor compliance with Debt collection policy with regardspreparations and escalations of Demand letters and disconnection notices
• Ensure timely and accurate preparation and distribution ofDisconnection notices
• Escalation of defaulting cases to I.S/Technical dept forservice suspension and Escalation of non-compliance cases to legal
• Ensure timely and accurate escalation of cases toI.S/Technical departments inline with Debt Collection Policy
• Ensure regular follow up of feedback for action taken byI.S/Technical departments
• Ensure non-compliance cases are escalated to legaldepartment with supporting documents
• Debt collection
• Ensure to regularly send payment reminder emails and phonecalls to clients as per policy guidelines
• Ensure to monitor and close all debt swaps with clients
• Ensure to monitor client adherence to payment plans andrecommend action for non-compliance.
• Resolution of irregularities
• Promptly investigate and resolve any irregularities orenquiries related to client accounts
• Collaborate with commercial, I.S and Technical departmentsto reconcile client service consumption to align with invoices.
• Send and monitor balance confirmations to clients every quater by regularly sharing updated statements of account to clients.
• Distribution and Reconciliation of Monthly invoices
• Ensure timely and accurate distribution of monthly invoices.
• Monthly reconciliation of Invoices and ensure timelycorrections.
• Assist with monthly billing of services consumed by clients.
• Payment receipting and bank reconciliation

• Basic understanding of accounting and credit controlprinciples.
• Knowledge of accounts receivable and debt collectionprocesses.
• Good numerical and analytical skills.
• Strong attention to detail and accuracy.
• Ability to maintain confidentiality of financialinformation.
• Organizational and time-management skills.
• Appropriate handling of sensitive information
• Ability to prioritise and multi-task in a fast-pacedenvironment
• Ability to build and manage client relationships
• Team player with the ability to communicate and coordinatewith multiple parties
• Intermediate computer software skills, including Excel andAccounting packages
• Excellent verbal and written communication skills
• Knowledge of credit control and accounting standards.
• Knowledge of relevantaccounting software (such as Sage) is an added advantage.
• Knowledge of general accounting procedures.
• Proficient in data entry and management.
• Ability to multi-task, meet firm deadlines, proactively prioritize needs and effectively manage priorities

• Degree in Accountancy/Finance,ACCA/ CIMA/CA Zambia level 2
• Grade 12 School Certificate
• Member of ZICA