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At MTN Zambia we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Job Title: Performance Analyst

The key responsibility for this role involves the overall business planning which includes the development and coordination of business plans, overall analysis and tracking of agreed commercial plans, business intelligence and provision of statistical insights to the business

Under the supervision of the Manager – Finance and Performance, below are the Key Job Responsibilities:

Core Responsibilities:

• Conduct comprehensive profitability analysis of products and services, examining revenue streams, cost structures, market performance, and operational efficiency to provide actionable insights and strategic recommendations that support data driven decision making across the business;
• Support and contribute to ad hoc strategic projects by providing financial analysis, identifying risks, highlighting areas of non compliance, and making informed recommendations to enhance operational effectiveness and ensure alignment with organizational goals;
• Play an active role in developing long term financial forecasts and business predictions, leveraging market trends, historical performance, and industry benchmarks to support strategic planning and future business direction;
• Lead revenue tracking and variance analysis activities, monitoring actual performance against plans, identifying deviations, determining root causes, and presenting insights that enhance revenue optimization and financial performance;
• Evaluate the commercial viability of new products, assessing market demand, pricing strategies, projected profitability, cost implications, and competitive positioning to guide go/no go decisions;
• Perform post implementation reviews of products, analyzing performance against initial business cases, identifying gaps, tracking ROI, and recommending enhancements to maximize long term product success;
• Conduct regional performance analysis, reviewing financial results, customer behavior, market dynamics, and operational drivers across different geographic areas to guide regional strategy and resource allocation;
• Perform detailed industry segment analysis, examining customer segments, behavioral trends, competitive landscapes, and growth opportunities to support targeted business development initiatives;
• Analyze cost of sales and operational expenses, evaluating cost drivers, efficiency levels, and value creation opportunities to support cost management strategies and profitability improvement;
• Monitor market intelligence and competitor activity, assessing the potential impact of market movements, competitor tactics, regulatory changes, and emerging trends on business performance, and advising leadership accordingly;
• Support the forecasting, planning, development, and review of the EBU (Enterprise Business Unit) budget, providing accurate financial inputs, scenario modelling, and strategic recommendations to ensure robust financial planning and resource utilization.

Candidate Requirements:

• Degree in Finance, BA Finance & Accounting, Degree in Economics or Degree in Data Analytics
• Telecommunications experience will be added advantage.
• A high technical knowledge of financial reporting, good understanding of compliance in a regulated environment.
• Good understanding of budgeting procedures and principles.

Experience

• Minimum of three (3) years of hands-on financial analysis experience, demonstrating strong analytical capability, commercial awareness, and the ability to interpret complex financial data for decision‑making.
• At least two (2) years of experience in a telecommunications or digital business environment, with proven exposure to industry-specific financial models, revenue structures, and operational dynamics.
• A minimum of two (2) years of experience within a related sector or industry, showcasing an understanding of market trends, competitive landscapes, and sector‑specific financial drivers
• Experience within telecom or managed service provider environment advantageous.

• Conduct comprehensive profitability analysis of products and services, examining revenue streams, cost structures, market performance, and operational efficiency to provide actionable insights and strategic recommendations that support data driven decision making across the business;
• Support and contribute to ad hoc strategic projects by providing financial analysis, identifying risks, highlighting areas of non compliance, and making informed recommendations to enhance operational effectiveness and ensure alignment with organizational goals;
• Play an active role in developing long term financial forecasts and business predictions, leveraging market trends, historical performance, and industry benchmarks to support strategic planning and future business direction;
• Lead revenue tracking and variance analysis activities, monitoring actual performance against plans, identifying deviations, determining root causes, and presenting insights that enhance revenue optimization and financial performance;
• Evaluate the commercial viability of new products, assessing market demand, pricing strategies, projected profitability, cost implications, and competitive positioning to guide go/no go decisions;
• Perform post implementation reviews of products, analyzing performance against initial business cases, identifying gaps, tracking ROI, and recommending enhancements to maximize long term product success;
• Conduct regional performance analysis, reviewing financial results, customer behavior, market dynamics, and operational drivers across different geographic areas to guide regional strategy and resource allocation;
• Perform detailed industry segment analysis, examining customer segments, behavioral trends, competitive landscapes, and growth opportunities to support targeted business development initiatives;
• Analyze cost of sales and operational expenses, evaluating cost drivers, efficiency levels, and value creation opportunities to support cost management strategies and profitability improvement;
• Monitor market intelligence and competitor activity, assessing the potential impact of market movements, competitor tactics, regulatory changes, and emerging trends on business performance, and advising leadership accordingly;
• Support the forecasting, planning, development, and review of the EBU (Enterprise Business Unit) budget, providing accurate financial inputs, scenario modelling, and strategic recommendations to ensure robust financial planning and resource utilization.

• Financial reporting
• Compliance in a regulated environment
• Budgeting procedures and principles
• Analytical capability
• Commercial awareness
• Interpretation of complex financial data
• Financial analysis
• Business intelligence
• Statistical insights

• Degree in Finance, BA Finance & Accounting, Degree in Economics or Degree in Data Analytics
• Telecommunications experience will be added advantage.
• A high technical knowledge of financial reporting, good understanding of compliance in a regulated environment.
• Good understanding of budgeting procedures and principles.