Background

The National Pension Scheme Authority (NAPSA) invites applications from suitably qualified individuals for the following positions:

NC 06 - Project Associate - Data Cleanup (2 year Contract) (10) ( Contract)

Responsibilities

Unbalanced and misposted payments/returns to accurately update employer and member contribution records.

Engage all employers with unposted, unbalanced Returns including unpaid periods and ensure that they upload returns in order to close any gaps in members’ contributions records.

Retrieve or reconstruct and post/upload all unposted, unbalanced and unpaid returns for accounts/periods that employers are unable to file.

Timely escalate to a superior, unresponsive employers in respect of the request for them to upload returns and/or provide information for further action.

Resolve stray/multiple and missing contributions service requests as well as any other internal or external queries to facilitate the updating of employer and member accounts and payment of benefits.

Identify and receipt all unallocated EFT and RTGS transactions in order to update records.

Resolve shared NRC/duplicate registrations, provisional registrations and other anomalies on the member and employer register.

Update missing KYC details on employer and member accounts.

Provide end-of-day updates to superiors on the status of assigned tasks and highlights on challenges encountered in the execution of duties as well as initiatives for enhancing performance.

Any other duties incidental to the role or as assigned by supervisor(s).

Qualifications

Minimum Qualifications

Grade 12 Certificate with 5 ‘O’ levels with credit or better including Mathematics and English

Diploma in Business Administration/Finance/Accounting/Social Sciences or equivalent

Experience

Minimum Experience Required

At least one (1) year of relevant experience in the maintenance of member/employer contributions and KYC (Know Your Customer) records preferably in the public sector pension Industry.

• Unbalanced and misposted payments/returns to accurately update employer and member contribution records.
• Engage all employers with unposted, unbalanced Returns including unpaid periods and ensure that they upload returns in order to close any gaps in members’ contributions records.
• Retrieve or reconstruct and post/upload all unposted, unbalanced and unpaid returns for accounts/periods that employers are unable to file.
• Timely escalate to a superior, unresponsive employers in respect of the request for them to upload returns and/or provide information for further action.
• Resolve stray/multiple and missing contributions service requests as well as any other internal or external queries to facilitate the updating of employer and member accounts and payment of benefits.
• Identify and receipt all unallocated EFT and RTGS transactions in order to update records.
• Resolve shared NRC/duplicate registrations, provisional registrations and other anomalies on the member and employer register.
• Update missing KYC details on employer and member accounts.
• Provide end-of-day updates to superiors on the status of assigned tasks and highlights on challenges encountered in the execution of duties as well as initiatives for enhancing performance.
• Any other duties incidental to the role or as assigned by supervisor(s).

• Data cleanup
• Record maintenance
• KYC (Know Your Customer) record maintenance
• Communication with employers
• Problem-solving
• Escalation
• Transaction identification and receipting
• Reporting

• Grade 12 Certificate with 5 ‘O’ levels with credit or better including Mathematics and English
• Diploma in Business Administration/Finance/Accounting/Social Sciences or equivalent