JOB SUMMARY 

Reporting to the Senior Manager – Recoveries, the job holder will be responsible for follow ups on bad debt, doubtful and Off-Payroll clients’ payments. In addition, tracing of off payroll clients, ensure payment plans are in place and loans are rehabilitated to standard performing.

JOB SPECIFICATIONS

The job holder will be responsible for all credit activities including but not limited to the following:

• Follow up on defaulting clients for debt consolidation resulting in rehabilitation of loans and move them out of arrears.
• Ensure closure and completion of assigned calls by use of persuasive skills in convincing clients to make cash payments
• Ensure that perpetual defaulters sign repayment plans to achieve maximum & timely collections
• Tracing clients that are unreachable as well as maintaining stakeholder relationships.
• Ensure a smooth transition of collections from early warning to off payroll collections for clients confirmed to be off payroll.
• Comprehensive interpretation of loan accounts, tracking of payments, facilitate payments being linked to loan accounts promptly and correctly
• Provide inputs for monthly default reason coding, ensure loans are classified under the correct collection mode.
• Preparation of the defaulting client files, call reports, update and circulation of follow-up reports reflecting payments, and client feedback and action reports.
• Preparation of any other reports necessary
• Perform any other lawfully given duties

MINIMUM ENTRY REQUIREMENTS

• Full Grade12 Certificate or its equivalent
• Degree in any business field
• Computer literacy
• Excellent communication, interpersonal and organization skills
• Good numerical skills
• Excellent sales and negotiation skills

• Follow up on defaulting clients for debt consolidation resulting in rehabilitation of loans and move them out of arrears.
• Ensure closure and completion of assigned calls by use of persuasive skills in convincing clients to make cash payments
• Ensure that perpetual defaulters sign repayment plans to achieve maximum & timely collections
• Tracing clients that are unreachable as well as maintaining stakeholder relationships.
• Ensure a smooth transition of collections from early warning to off payroll collections for clients confirmed to be off payroll.
• Comprehensive interpretation of loan accounts, tracking of payments, facilitate payments being linked to loan accounts promptly and correctly
• Provide inputs for monthly default reason coding, ensure loans are classified under the correct collection mode.
• Preparation of the defaulting client files, call reports, update and circulation of follow-up reports reflecting payments, and client feedback and action reports.
• Preparation of any other reports necessary
• Perform any other lawfully given duties

• Computer literacy
• Excellent communication, interpersonal and organization skills
• Good numerical skills
• Excellent sales and negotiation skills

• Full Grade12 Certificate or its equivalent
• Degree in any business field