Job Description

To obtain sustainable asset, liability and profitability growth by cross selling to existing customers and by acquiring new relationships across the Agribusiness segment. Devise strategies around customer retention, service delivery and healthy credit managementCareer development courses

Responsibilities

• To acquire new client relationships in the Agribusiness
• Identifying clients’ needs and delivering customized solutions for a targeted segment of clients.
• Devise attraction and retention strategies surrounding target market
• Cross sell to prospective clients to maximize profits and returns of FNB Zambia Ltd.
• Developing in-depth knowledge of Agricultural Sector and the various legislative requirements of the entities operating within the portfolio.
• Conduct farm visits and attend Agricultural events.
• Deliver exceptional service that exceeds customer expectations through innovative and appropriate solutions.
• Identify customer needs and provide customised financial offerings while promoting digital adoption.
• Build and maintain a strong network of business and social relationships to generate ongoing revenue.
• Arrange networking sessions, seminars, and client engagement activities to strengthen relationships.
• Collaborate with internal stakeholders to ensure seamless service delivery and client satisfaction.
• Monitor client satisfaction levels and resolve queries or complaints promptly and professionally.
• Ensure compliance with regulatory requirements and internal governance standards.
• Maintain accurate client records and ensure timely reporting and documentation.
• Contribute to branch or segment profitability through revenue generation, cost control, and efficient resource utilisation.
• Proactively drive performance targets and take accountability for achieving sales and service goals.

• Acquire new client relationships in the Agribusiness
• Identify clients’ needs and deliver customized solutions for a targeted segment of clients.
• Devise attraction and retention strategies surrounding target market
• Cross sell to prospective clients to maximize profits and returns of FNB Zambia Ltd.
• Develop in-depth knowledge of Agricultural Sector and the various legislative requirements of the entities operating within the portfolio.
• Conduct farm visits and attend Agricultural events.
• Deliver exceptional service that exceeds customer expectations through innovative and appropriate solutions.
• Identify customer needs and provide customised financial offerings while promoting digital adoption.
• Build and maintain a strong network of business and social relationships to generate ongoing revenue.
• Arrange networking sessions, seminars, and client engagement activities to strengthen relationships.
• Collaborate with internal stakeholders to ensure seamless service delivery and client satisfaction.
• Monitor client satisfaction levels and resolve queries or complaints promptly and professionally.
• Ensure compliance with regulatory requirements and internal governance standards.
• Maintain accurate client records and ensure timely reporting and documentation.
• Contribute to branch or segment profitability through revenue generation, cost control, and efficient resource utilisation.
• Proactively drive performance targets and take accountability for achieving sales and service goals.