SME Relationship Agents job at Izwe Zambia PLC
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Vacancy title:
SME Relationship Agents

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Management ]

Jobs at:

Izwe Zambia PLC

Deadline of this Job:
Friday, April 19 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Date Posted: Thursday, March 28 2024, Base Salary: Not Disclosed

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Learn more about Izwe Zambia PLC
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Job Purpose:
The SME Relationship Agent is responsible for driving the day-to-day sales for secured and unsecured business lending products through client engagements, deal structuring and completion of KYC requirements.

Main Deliverables
– Sales across all product offerings with a strong bias towards the SME sector and its value chain.
– Engaging potential clients on loan products and checklists of requirements in line with their needs.
– Retention and growth of a profitable credit portfolio in line with risk limits of the business in terms of Portfolio at Risk (PAR).
– Managing and maintaining service quality in client portfolio.
– Engage in strategic marketing activities aimed at target clients for both secured and unsecured business lending products.
– Ensure collections are up to date on all loans within the region.

Key Performance Areas
– Attainment and exceeding of sales (ZMW) budget on monthly and yearly basis.
– Ensure that deals submitted to the Credit unit are complete (required documents compiled in full).
– Maintain high service quality to ensure a positive customer satisfaction ratings.
– Grow customer base and nurture long lasting relationships.
– Own personal development and growth.

Knowledge and skills
– Experience in sales relating to loan products.
– Adept customer engagement skills.

– Minimum Diploma level in a business related course.

Technical Skills
– Proficient with Microsoft Office Suite or related software to prepare reports, presentations, and credit assessments papers.
– English, plus any local language(s)
Remuneration (Commission based)

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:
Postgraduate Degree

Job application procedure
• To apply for this job email your details to 

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Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: Friday, April 19 2024
Duty Station: Lusaka
Posted: 28-03-2024
No of Jobs: 1
Start Publishing: 28-03-2024
Stop Publishing (Put date of 2030): 28-03-2066
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