About Talent House Ltd:

We are a leading recruitment and HR consulting firm that operates as a link between people and companies in achieving a shared purpose. We offer creative, effective and flexible solutions that not only help individuals discover their career paths but provide organizations with talent they can recruit, develop and retain.

About the role:

Our client is looking for a Sales Executive that will build and sustain relationships with decision-makers, business leaders, customer experience managers, operations teams, IT teams, and other key stakeholders across target organisations, with the objective of creating awareness, generating opportunities, and positioning the company as a preferred customer experience technology partner.

This is a relationship-first, network-driven role focused on business development and pipeline generation.

Key Responsibilities:

• Identify, build, and maintain relationships with senior decision-makers, business leaders, customer experience managers, operations managers, IT teams, and other relevant stakeholders.
• Proactively identify organisations and business opportunities where customer experience and service management solutions can add value.
• Represent the company at industry events, professional forums, client meetings, exhibitions, and networking functions to build brand visibility and credibility.
• Position the company as a trusted partner for customer experience, queue management, appointment management and related technology solutions.
• Generate, develop and qualify new business opportunities, convert prospects into deals, and drive the sales process through to successful closure.
• Maintain an accurate, up-to-date record of relationships, engagements, leads and opportunities in the CRM.
• Feed market intelligence back to management, including competitor activity, upcoming opportunities, industry trends, and customer requirements.
• Work collaboratively with the technical teams to ensure a smooth internal handoff once a deal is closed.
• Update the CRM system periodically with relationships, engagements, and opportunity status. This record will form the basis of periodic review meetings and discussions.

Minimum Qualifications/ Traits:

• A Bachelor's Degree or MBA in Marketing or related field.
• Sales/marketing professional courses (an added advantage).
• A minimum 3 of years’ experience in software solutions sales, with a demonstrated record of exceeding targets.
• A keen understanding of B2B sales dynamics and a deep familiarity with the Zambia market.
• Exceptional communication and interpersonal skills that foster authentic connections.
• A strategic mindset with a knack for identifying untapped opportunities in the market.
• Innate curiosity and agility in responding to evolving customer needs.
• Analytical acumen and organizational finesse, ensuring seamless management of sales processes.
• Self-initiative and the ability to thrive under pressure while maintaining top-notch quality.
• A penchant for continuous improvement, demonstrated through the evolution of your strategies and contributions.
• Knowledge of the relevant industry, market trends, and competitors.
• Ability to work independently and as part of a team.
• Proficiency in using sales software and CRM systems.
• Passport & Willingness to travel as required.

Compensation:

The incumbent will receive a competitive salary commensurate with experience.

• Identify, build, and maintain relationships with senior decision-makers, business leaders, customer experience managers, operations managers, IT teams, and other relevant stakeholders.
• Proactively identify organisations and business opportunities where customer experience and service management solutions can add value.
• Represent the company at industry events, professional forums, client meetings, exhibitions, and networking functions to build brand visibility and credibility.
• Position the company as a trusted partner for customer experience, queue management, appointment management and related technology solutions.
• Generate, develop and qualify new business opportunities, convert prospects into deals, and drive the sales process through to successful closure.
• Maintain an accurate, up-to-date record of relationships, engagements, leads and opportunities in the CRM.
• Feed market intelligence back to management, including competitor activity, upcoming opportunities, industry trends, and customer requirements.
• Work collaboratively with the technical teams to ensure a smooth internal handoff once a deal is closed.
• Update the CRM system periodically with relationships, engagements, and opportunity status. This record will form the basis of periodic review meetings and discussions.

• Exceptional communication and interpersonal skills that foster authentic connections.
• A strategic mindset with a knack for identifying untapped opportunities in the market.
• Innate curiosity and agility in responding to evolving customer needs.
• Analytical acumen and organizational finesse, ensuring seamless management of sales processes.
• Self-initiative and the ability to thrive under pressure while maintaining top-notch quality.
• A penchant for continuous improvement, demonstrated through the evolution of your strategies and contributions.
• Knowledge of the relevant industry, market trends, and competitors.
• Ability to work independently and as part of a team.
• Proficiency in using sales software and CRM systems.

• A Bachelor's Degree or MBA in Marketing or related field.
• Sales/marketing professional courses (an added advantage).
• A minimum 3 of years’ experience in software solutions sales, with a demonstrated record of exceeding targets.
• A keen understanding of B2B sales dynamics and a deep familiarity with the Zambia market.
• Passport & Willingness to travel as required.